Marc Lecours
Niantic,CT
Summary
For almost 20 years, I owned a restaurant equipment repair company with a staff of 2 to 3 employees at any given time. The company focused mainly on Coffee and Espresso Service for major coffee distributors like Sara Lee Coffee & Tea, Barnes and Noble, Dunkin Donuts, and Starbucks. We also worked for many local coffee suppliers and roasters. For many years, we covered Mohegan Sun and Foxwoods Casino, handling all their on-site coffee repairs for the distributor there who purchased from Sara Lee Coffee and Tea. Our primary focus and concentration was on service and calibration plans for Dunkin' Donuts. Corporations like Dunkin had very strict recipes to follow and had regular surprise inspections in their franchised restaurants. Over time, our customers asked us to take on other equipment. We added refrigerated dairy machines, sugar machines, flavor shot machines, and eventually Turbo Chef Ovens.
After some changes in the industry, I decided to try selling tools for Snap-On Tools. I am currently employed with Snap-On.
Overview
39
39
years of professional experience
Work History
Store Manager
Stephen Besade & Sons LLC. Snap-On Tools
Waterford, CT
09.2022 - Current
- Performed opening and closing procedures as well as cash handling on a daily basis.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Organized promotional events to increase product awareness.
- Resolved customer complaints in a timely manner.
- Prepared monthly reports on sales figures, expenses, profits.
- Formed and sustained strategic relationships with clients.
Store Manager
Hosco Inc, Snap On Tools
West Haven, CT
06.2019 - 09.2022
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Resolved customer complaints in a timely manner.
- Organized promotional events to increase product awareness.
Senior Sales Rep
ww Grainger
Hartford, CT
06.1992 - 03.2022
- Industrial Supply Company
- Costumer Service Rep
- Warehouse duties: Fork Lift, Shipping and receiving
- Telephone sales.
Owner
All Coffee & Espresso Service LLC.
Glastonbury, CT
01.2001 - 06.2019
- Provide equipment service and repair on coffee, espresso, and associated cafe equipment.
- Equipment Serviced: Bunn, Curtis, Dowe Egbert, Sure Shot Cream, Sugar, and flavor Dispensers, Shearer USA, Various manual espresso machines, Turbo Chef Ovens, Holman Toasters.
- Negotiated contracts with vendors and suppliers.
- Oversaw budgeting and financial management.
- Maintained relationships with existing clients by providing superior customer service.
- Delegated work to staff, setting priorities and goals.
- Managed daily operations of business, including hiring and training staff.
- Managed and trained up to 3 technicians to service 120 restaurant locations serving all of Connecticut, parts of Massachusetts, Rhode Island, and New York.
Realtor
Wallace Tustin Realty
South Windsor , CT
01.1999 - 03.2003
- Realtor License
- Residential Real estate sales.
Aviation Electronics Technician
United States Navy, USN
AGANA, GUAM
08.1985 - 10.1992
- Performed routine maintenance on aircraft electrical systems, including troubleshooting and repair of avionics equipment.
- Installed and tested navigation, communication, radar, and other flight system components in accordance with manufacturer specifications.
- Maintained accurate records of all work performed on aircraft electronics according to established protocols.
- Responded quickly to emergency situations requiring immediate repairs or replacements.
- Interpreted schematics, blueprints, diagrams, technical manuals, or other documentation related to avionics systems.
- Worked as an Aircrewman on EP-3E Orion Aircraft as an Electronic Warfare Technician and Aviation Electronics Technician.
- Worked in a skiff, organizing mission data on specialized equipment, and supporting multiple crews on up to six aircraft with mission essential documents.
Education
High School Diploma -
South Windsor High School
South Windsor, CT06-1985
Skills
- Customer Service Management
- Store operations oversight
- Supply Ordering
- Store Merchandising
- Sales professional
- Store opening and closing procedures
Timeline
Store Manager
Stephen Besade & Sons LLC. Snap-On Tools
09.2022 - Current
Store Manager
Hosco Inc, Snap On Tools
06.2019 - 09.2022
Owner
All Coffee & Espresso Service LLC.
01.2001 - 06.2019
Realtor
Wallace Tustin Realty
01.1999 - 03.2003
Senior Sales Rep
ww Grainger
06.1992 - 03.2022
Aviation Electronics Technician
United States Navy, USN
08.1985 - 10.1992
High School Diploma -
South Windsor High School
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