MARC MILLER
Fort Myers,FL
Summary
Account Manager accomplished in managing customer service for numerous top accounts while simultaneously exceeding sales goals on new and existing products. Successful Territory Manager bringing strong history of exceeding product revenue and customer targets. Versed in multiple products and current market trends. Over 16 years of sales and business development success.
Overview
23
23
years of professional experience
Work History
Sales Account Manager
Precision Transmission, Inc.
08.2007 - Current
- Responsible for sales and service in Alabama, Mississippi, Georgia and Florida as a distributor/dealer for ZF, JLG, Dana, Twin-Disc, Funk & Allison with full product lines covering; parts, overhaul, exchange and road services for industrial-grade transmissions, axles, and mixer-drives
- Revenue increased fivefold during my tenure by increasing sales to existing customers and expanding the customer base with companies that include NAPA, American Airlines, Delta Airlines and U.S. Sugar
- Assisted in the implementation of adding additional product lines and distributors to support the company’s growth
- Customer Relationship Management through prospecting and obtaining new customers via outside sales, ad campaigns, software programs, internet/social media, phone calls, equipment auctions, trade shows and professional organizations
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Collaborate with manufacturers, dealers and end users of buses, cranes and heavy equipment, in order to ensure future commerce with clientele
- Obtained and restructured procurement through new vendors and adjusted purchasing strategies with existing vendors
- Acting General Manager of Operations (25% of my duties) Coordinate rebuilds completed at secondary remanufacturing facility
- Recruit shop technicians and customer service representatives
- Train CSR team members in quoting, purchasing & receiving processes.
- Utilized strong analytical skills to track sales performance, making adjustments as needed to meet targets.
- Streamlined internal processes for improved efficiency, allowing more time spent on building client relationships.
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
- Monitored market activity and quoted pricing to maintain healthy profit margins.
- Anticipated clients' needs by staying in touch on regular basis.
- Analyzed and reported on customer activity, business trends and areas of concern.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Analyzed market trends to identify potential areas of growth within the industry landscape.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Property Manager / Construction Manager
The Leather Corner Post Hotel
04.2001 - 06.2007
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Negotiated favorable contract terms with vendors, resulting in reduced operating expenses without compromising on service quality.
- Developed comprehensive preventative maintenance programs to prolong the lifespan of building systems and reduce costly emergency repairs.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Implemented comprehensive safety protocols to minimize potential risks and ensure the well-being of all residents within the property.
Education
Bachelor of Science in Business Marketing and Management -
The Pennsylvania State University
Skills
Systems and Software expertise
Consultative Selling Techniques
Sales Expertise
Vendor Management
Customer Service
Appointment Scheduling
Sales Forecasting
Organizations And Volunteer Work
- Code Enforcement Board – City of Fort Myers, FL
- The Salvation Army
- Environmental Advisory Board – Horsham Township, PA
- Habitat for Humanity
- Florida Crane Owners Council
- YANA Foundation
Timeline
Sales Account Manager
Precision Transmission, Inc.
08.2007 - Current
Property Manager / Construction Manager
The Leather Corner Post Hotel
04.2001 - 06.2007
Bachelor of Science in Business Marketing and Management -
The Pennsylvania State University