Marc Munoz
Floresville,US
Summary
Results-focused individual offering successful background leading talented personnel. Successful at engaging with staff by discussing daily objectives, maintaining accountability and acknowledging excellent performance. Team Leader experienced in directing activities. Talented at developing strategies, setting goals and communicating with employees. Confident and decisive when communicating goals and vision to succeed. First-class problem solver with excellent interpersonal skills.
Overview
4
4
years of professional experience
Work History
Intake Admin Specialist
Critical Response Strategies
07.2025 - Current
- Followed all company policies and procedures to deliver quality work.
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Customer Service Representative
USAA Federal Savings Bank
04.2024 - 06.2025
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Intake Specialist
Endeavors
08.2023 - 03.2024
- Completed intake assessment forms and filed clients' charts.
- Collected, verified, recorded and processed client demographics and referral information.
- Streamlined intake systems, resulting in reduced errors and improved speed.
- Assessed clients' needs and determined eligibility for intake services.
- Conducted detailed client intakes and entered information into company database.
- Edited and proofread legal documents to verify accuracy.
Operations Coordinator
Endeavors
10.2022 - 03.2023
- Scheduled meetings for senior management team and booked conference rooms.
- Implemented troubleshooting, root cause analysis and issue resolution.
- Provided direction and guidance to internal teams in order to achieve targets.
- Collaborated with area managers to evaluate needs and optimize operational plans.
Assistant Shelter Manager
Endeavors
05.2022 - 10.2022
- Provided care for minors coordinating day-to-day hygiene, feeding and daily activities.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained compliance with company policies, objectives and communication goals.
Assistant Shelter Manager
Endeavors
09.2021 - 03.2022
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
- Identified individual employee's unique work styles and adapted management methods.
- Set overall vision and provided team leadership.
Unit Lead
Endeavors
05.2021 - 09.2021
- Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
- Monitored team members to verify work quality and address concerns.
- Identified team weak points and implemented corrective actions to resolve concerns.
Education
High School Diploma -
Bel Air High School
El Paso, TX05.2016
Skills
- Organization and Time Management
- Corrective Action Plans
- Proper Staffing
- Calendar and Appointment Management
- Staff Leadership
- Leadership Development
- Quality Improvement Plans
- Data Communications
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Intake Admin Specialist
Critical Response Strategies
07.2025 - Current
Customer Service Representative
USAA Federal Savings Bank
04.2024 - 06.2025
Intake Specialist
Endeavors
08.2023 - 03.2024
Operations Coordinator
Endeavors
10.2022 - 03.2023
Assistant Shelter Manager
Endeavors
05.2022 - 10.2022
Assistant Shelter Manager
Endeavors
09.2021 - 03.2022
Unit Lead
Endeavors
05.2021 - 09.2021
High School Diploma -
Bel Air High School
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