Marc Paiva
Hernando,FL
Summary
Dynamic professional with extensive experience in customer service and sales, notably at Caremark LLC, Wellcare, where I effectively filled prescriptions and enhanced customer satisfaction. Proven ability in relationship building and problem solving, driving results through active listening and product knowledge to exceed client expectations and foster loyalty and trust.
Overview
11
11
years of professional experience
Work History
Substitute
Citrus County School District
Hernando, FL
02.2025 - Current
- Took attendance and maintained attendance records during period as substitute.
- Created an atmosphere conducive to learning by establishing clear expectations for behavior and performance for high school, middle school and elementary students.
Inbound Customer Srvice Representative
Caremark LLC
Las Vegas, Nevada
03.2020 - 10.2021
- Inbound, home-based CSR, filling prescriptions for covered customers of client companies according to variable guidelines, pricing and benefit parameters.
Inbound Call Center Representative
WellCare
Las Vegas, Nevada
06.2019 - 03.2020
- Enrolled customers into Medicare Advantage Prescription Plans during open enrollment. Subsequently, serviced these customers filling prescriptions according to the type of plan benefit plan chosen.
Vacation Sales Representative
Wyndham Vacation Ownership
Las Vegas, Nevada
02.2015 - 12.2015
- Sold timeshare vacations to first time and repeat buyers.
Outbound Sales Representative
Hilton Grand Vacations
Las Vegas, NV
06.2014 - 02.2015
- Sold travel vacation packages to Hilton Hotel customers as a lead-in to destination timeshare sales.
Education
Bachelor of Science - Business And Managerial Economics
University of San Francisco
San Francisco, CASkills
- Customer service
- Relationship building
- Product knowledge
- Time management
- Problem solving
- Active listening
- Conflict resolution
- Cold calling
- Product and service sales
- Account management
Timeline
Substitute
Citrus County School District
02.2025 - Current
Inbound Customer Srvice Representative
Caremark LLC
03.2020 - 10.2021
Inbound Call Center Representative
WellCare
06.2019 - 03.2020
Vacation Sales Representative
Wyndham Vacation Ownership
02.2015 - 12.2015
Outbound Sales Representative
Hilton Grand Vacations
06.2014 - 02.2015
Bachelor of Science - Business And Managerial Economics
University of San Francisco
Similar Profiles
Christina WalkerChristina Walker
Teacher's Aide/ Paraprofessional at Citrus County School DistrictTeacher's Aide/ Paraprofessional at Citrus County School District
Laura SpainLaura Spain
Speech-Language Pathologist at Citrus County School DistrictSpeech-Language Pathologist at Citrus County School District
CHRISTIAN REICHLECHRISTIAN REICHLE
Paraprofessional at Citrus County School DistrictParaprofessional at Citrus County School District
Jennifer HookerJennifer Hooker
Bookkeeper/permitting at Steve Smith PlumbingBookkeeper/permitting at Steve Smith Plumbing
Chetal PatelChetal Patel
Manager at Chetal PatelManager at Chetal Patel