Marc D Ponder
Navasota
Summary
I am applying to secure a position to utilize my abilities and skills with a well-established organization, where I can achieve professional and personal growth. Skilled Computer Technician with comprehensive experience in troubleshooting, repairs, and system installations. Strengths include diagnostic skills, customer service, and a solid understanding of computing hardware and software. Previous roles have seen consistent resolution of technical issues, ensuring optimal system performance and minimizing downtime.
Overview
22
22
years of professional experience
Work History
Computer Technician
College Station ISD
College Station
05.2016 - Current
- Responsible for the management and upkeep of all technology at Oakwood Intermediate and South Knoll Elementary campuses, including but not limited to 600+ desktop computers, 500+ laptops, 260+ projectors and Smartboards, dozens of printers, networking, and other technology devices.
- Acting Project Manager, where I managed the installation process of putting in new Interactive Smart Touch Panels. I communicated, created a plan, and developed a detailed routine schedule with the contracting company. (The project took a year to complete.)
- Work closely with about 350 teachers and staff, as well as 1,000 students, to provide effective computer support with minimal system downtime.
- Managed multiple Windows operating systems (Windows 7, Windows 10, and Windows 11).
- Managed multiple Windows 2008 and 2012 servers as printer servers and thin client servers.
- Managed and created groups in Active Directory for a campus-specific organization.
- Operate with a team of technicians to maintain system uptime and support district-wide.
- Work closely with the Computer Techs, as well as the System Administration Team, to help assist teachers and staff in any way possible, and to provide valuable solutions for district-wide issues.
- Responsible for managing and maintaining all technology inventory for College Station ISD.
- Managed and maintained the functionality of all CTE programs on the assigned campus.
- Knowledge of configuring, testing, implementing, and managing group policies.
- Able to communicate with vendors when there is an issue with a product.
- Perform other duties as assigned by my supervisors that are requested to be done.
- Able to make CAT6 network cables.
- Knowledge of managing and upgrading device images.
- Knowledge of managing, testing, and deploying third-party updates.
- Performed troubleshooting on networking and connectivity issues to restore connections and network access.
- Resolved customer complaints regarding the performance of their computers or other devices
Line Service Technician
Astin Aviation
College Station
01.2016 - 08.2016
- Marshall and service various types of aircraft.
- Provided excellent customer service by fulfilling customers' needs.
- Operated and maintained airport vehicles and equipment.
- Performed duties as a cashier, making service invoices, and answering phones.
Paraprofessional
College Station ISD
College Station
08.2016 - 05.2016
- Support learning for Autistic students in the regular classroom settings and Provide In-Class support for students and teacher in inclusion settings.
- Help and Assist in behavioral situations and physically aggressive situations.
Ticket Agent
G2 Secure Staff
College Station
07.2015 - 01.2016
- Managed United passenger's ticket sales and reservation
- Reviewed travel documents as required by FAA, TSA, and other foreign countries
- Managed ticket changes and gate announcements for aircraft boarding
- Aided minors, and passengers with disabilities
Instructional Aide/District Behavior Interventionist
Alief ISD
Houston
08.2003 - 05.2012
- Supported learning for Autistic students in the regular classroom settings and Provide In-Class support for students and teacher in inclusion settings.
- Helped and Assisted in behavioral situations and physically aggressive situations.
Education
Information Technology Security Specialist -
MyComputerCareer
Houston, Tx06.2018
Information Technology Systems Administrator -
MyComputerCareer
Houston, TX03.2018
Skills
- Microsoft Office
- FOG
- Acronis
- Windows PE
- Windows operating systems
- Adobe CS6
- Adobe Creative Cloud
- Microsoft Suites
- NEC products
- SMART products
- Audio/video equipment
- Computer upgrading
- Computer repair
- Time management
- Multitasking
- Problem anticipation
- Collaboration
- Communication skills
Timeline
Paraprofessional
College Station ISD
08.2016 - 05.2016
Computer Technician
College Station ISD
05.2016 - Current
Line Service Technician
Astin Aviation
01.2016 - 08.2016
Ticket Agent
G2 Secure Staff
07.2015 - 01.2016
Instructional Aide/District Behavior Interventionist
Alief ISD
08.2003 - 05.2012
Information Technology Security Specialist -
MyComputerCareer
Information Technology Systems Administrator -
MyComputerCareer
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