Experienced Solution Engineer/Architect leading innovation in IT infrastructure, sales cycle, cloud solutions, UI/UX design, and web/mobile application development. Proven track record in developing scalable, user-centric systems to enhance performance and achieve business results.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Sr Solution Engineer, Pre-Sales
Deft (a Summit Company)
06.2022 - Current
Partnered with the Enterprise Sales Team to architect innovative solutions for data center optimization, disaster recovery, DaaS, backup systems, managed networking, VMware cloud, IT infrastructure, and cloud repatriation. Consistently surpassed performance targets, managing a robust pipeline averaging 60 active opportunities. Led customer engagements by delivering compelling presentations, creating detailed technical diagrams, and conducting in-depth requirement analyses to recommend tailored services that enhanced client outcomes and drove revenue growth.
IT Director, Founder
Falcon Internet
01.2009 - 06.2022
Spearheaded the creation and growth of a tightly focused Managed Service Provider (MSP) and Web Hosting company, establishing a robust presence in North Carolina with a distributed network infrastructure spanning six countries. Architected hybrid-cloud solutions leveraging AWS, scaling the client base to over 500 diverse customers. Directed a high-performing team to deliver comprehensive IT services, including web hosting, application development, managed networking, backups, structured cabling, security, and VoIP solutions. Optimized operations to ensure reliable service delivery and drive sustained business growth. Sold majority interest in 2022.
Sr. Product Manager
WebVestments
06.2006 - 01.2009
Led end-to-end management of six web properties and software products for a venture capital startup. Directed cross-functional agile teams across engineering, development, and marketing in multiple countries to deliver high-quality products. Drove product strategy, development, and lifecycle management, collaborating with stakeholders to define innovative features and solutions. Oversaw GUI, UX/UI design, user stories, and conducted user testing/debugging to ensure seamless user experiences and successful product launches.
Director of Web Development
Physicians Pharmaceuticals
09.2003 - 10.2006
Spearheaded development of a back-end CRM/ERP solution and led the rebuild of an e-commerce platform for a $50M nutritional supplement company processing 1,000+ orders daily. Oversaw IT infrastructure supporting 120 employees and an in-house call center. Collaborated on cross-functional projects, including marketing, e-commerce, warehouse, and shipping systems. Conducted cost-benefit analyses and authored proposals for critical IT infrastructure, including an in-house data center build-out. Delivered $1.2M in annual savings within six weeks by designing a credit card processing system, enabling near-instant authorizations, boosting web and phone order conversions, and reducing callbacks.
Education
Computer Science, Graphic Design
Paradise Valley College
Phoenix, Arizona
01.1990
Skills
Solution Design & Architecture
Data Center
Cloud Repatriation
Disaster Recovery & Backups
UI/UX Design
IT Infrastructure
Cost Saving Analysis
Infrastructure Budget Planning
Certification
Advanced Agile, the Team’s Mindset by Doug Rose (Certificate) 2022
Agile Project Management with Jira Cloud: Lean and Agile Processes by Atlassian University 2022
Project Management: Technical Projects by Bobb McGannon 2022
Transitioning from Waterfall to Agile Project Management 2022
HPe Sales Certified Hybrid Cloud 2024
Docker & Kubernetes 2022
Ansible Fundamentals 2022
AWS Sys Ops Admin 2021
Managing Services with ITIL (Executive Overview) 2006