Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Marc Pope

Winston-Salem

Summary

Experienced Solution Engineer/Architect leading innovation in IT infrastructure, sales cycle, cloud solutions, UI/UX design, and web/mobile application development. Proven track record in developing scalable, user-centric systems to enhance performance and achieve business results.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Sr Solution Engineer, Pre-Sales

Deft (a Summit Company)
06.2022 - Current
  • Partnered with the Enterprise Sales Team to architect innovative solutions for data center optimization, disaster recovery, DaaS, backup systems, managed networking, VMware cloud, IT infrastructure, and cloud repatriation. Consistently surpassed performance targets, managing a robust pipeline averaging 60 active opportunities. Led customer engagements by delivering compelling presentations, creating detailed technical diagrams, and conducting in-depth requirement analyses to recommend tailored services that enhanced client outcomes and drove revenue growth.

IT Director, Founder

Falcon Internet
01.2009 - 06.2022
  • Spearheaded the creation and growth of a tightly focused Managed Service Provider (MSP) and Web Hosting company, establishing a robust presence in North Carolina with a distributed network infrastructure spanning six countries. Architected hybrid-cloud solutions leveraging AWS, scaling the client base to over 500 diverse customers. Directed a high-performing team to deliver comprehensive IT services, including web hosting, application development, managed networking, backups, structured cabling, security, and VoIP solutions. Optimized operations to ensure reliable service delivery and drive sustained business growth. Sold majority interest in 2022.

Sr. Product Manager

WebVestments
06.2006 - 01.2009
  • Led end-to-end management of six web properties and software products for a venture capital startup. Directed cross-functional agile teams across engineering, development, and marketing in multiple countries to deliver high-quality products. Drove product strategy, development, and lifecycle management, collaborating with stakeholders to define innovative features and solutions. Oversaw GUI, UX/UI design, user stories, and conducted user testing/debugging to ensure seamless user experiences and successful product launches.

Director of Web Development

Physicians Pharmaceuticals
09.2003 - 10.2006
  • Spearheaded development of a back-end CRM/ERP solution and led the rebuild of an e-commerce platform for a $50M nutritional supplement company processing 1,000+ orders daily. Oversaw IT infrastructure supporting 120 employees and an in-house call center. Collaborated on cross-functional projects, including marketing, e-commerce, warehouse, and shipping systems. Conducted cost-benefit analyses and authored proposals for critical IT infrastructure, including an in-house data center build-out. Delivered $1.2M in annual savings within six weeks by designing a credit card processing system, enabling near-instant authorizations, boosting web and phone order conversions, and reducing callbacks.

Education

Computer Science, Graphic Design

Paradise Valley College
Phoenix, Arizona
01.1990

Skills

  • Solution Design & Architecture
  • Data Center
  • Cloud Repatriation
  • Disaster Recovery & Backups
  • UI/UX Design
  • IT Infrastructure
  • Cost Saving Analysis
  • Infrastructure Budget Planning

Certification

  • Advanced Agile, the Team’s Mindset by Doug Rose (Certificate) 2022
  • Agile Project Management with Jira Cloud: Lean and Agile Processes by Atlassian University 2022
  • Project Management: Technical Projects by Bobb McGannon 2022
  • Transitioning from Waterfall to Agile Project Management 2022
  • HPe Sales Certified Hybrid Cloud 2024
  • Docker & Kubernetes 2022
  • Ansible Fundamentals 2022
  • AWS Sys Ops Admin 2021
  • Managing Services with ITIL (Executive Overview) 2006
  • Advanced Bash Shell Scripting 2023
  • React Native for Designers 2022
  • Complete React-Native + Hooks Course 2018
  • ExactTarget (aka Salesforce Marketing Cloud)
  • Email Delivery Master Class, Indianapolis 2006

Timeline

Sr Solution Engineer, Pre-Sales

Deft (a Summit Company)
06.2022 - Current

IT Director, Founder

Falcon Internet
01.2009 - 06.2022

Sr. Product Manager

WebVestments
06.2006 - 01.2009

Director of Web Development

Physicians Pharmaceuticals
09.2003 - 10.2006

Computer Science, Graphic Design

Paradise Valley College