Marc Puente
Manor,TX
Summary
Personable and dedicated Customer Service Representative with extensive experience in Retail/Warehouse industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Lowes Home Improvement Warehouse
Austin, Texas
01.2024 - Current
- Explained benefits, features and recommendations to maximize client retention.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Greeted customers and identified their needs.
- Prepared and sold broad range of customized merchandise to individuals and commercial accounts.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Sales Associate
The Home Depot Inc
Austin, CO
09.2020 - 10.2023
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Maintained up-to-date knowledge of store merchandise and policies.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Upsold additional items based on customer interests and needs.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Barista Shift Supervisor
Starbucks, Kroger
Houston, TX
01.2019 - 07.2020
- Encouraged baristas to suggest creative ideas for improving customer experience.
- Reconciled daily sales each shift, counting register drawers and resolving discrepancies.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Supported highest standards of conduct and service to support company reputation.
- Supervised and trained new baristas on all aspects of the job, including beverage preparation techniques, customer service protocols, cash handling procedures, and safety regulations.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Caterer
City View Catering
Houston, TX
09.2017 - 06.2019
- Prepared meats, vegetables or desserts according to orders or instructions.
- Dispose garbage in a timely manner while adhering to safety protocols.
- Observed food safety and sanitation protocols to reduce germ spread.
- Assist in loading, unloading catering vehicles before, after events.
- Served guest tables by transporting meals and beverages from kitchen and bar areas.
- Wiped down surfaces and cleaned plates, utensils and trays to sanitize catering space after events.
- Maintain cleanliness of catering areas, including kitchen, dining room, and service areas.
Front End Courtesy Clerk
Kroger
Houston, TX
01.2019 - 03.2019
- Oversaw collection shopping carts from parking lot to maintain clean, organized area.
- Assisted with bagging groceries, loading into carts and helping customers to their vehicles.
- Offered assistance to elderly or disabled patrons who needed help carrying bags out of the store.
- Maintained smooth check out process by frequently replenishing bag supply and retrieving grocery baskets and carts.
- Assisted customers with loading their purchases into their vehicles.
- Stacked items in bags to maximize space and prevent breakage.
Education
High School Diploma -
C.E King Highschool
Houston, TX08-2020
Some College (No Degree) - Business
San Jacinto College
Houston, TXSome College (No Degree) - Radiologist Assistant
Austin Community College
Austin, TXSkills
- Clerical Support
- Regulatory Compliance
- Point of Sale Systems
- MS Office Proficiency
- Customer Support
- Complex Problem-Solving
- Material Handling
- Palletizing
- Warehouse Picking
- Warehouse Operations
- Equipment Operations
Languages
English
Native/ Bilingual
Spanish
Limited
American sign language
Elementary
Certification
- Forklift
- Reach Forklift
- Order Picker
- Electric Pallet Jack
Affiliations
- Love to learn about things everyday especially in cars
- trying new sports
- Gaming
- Wood Work
- Fixing things
References
References available upon request.
Timeline
Customer Service Associate
Lowes Home Improvement Warehouse
01.2024 - Current
Sales Associate
The Home Depot Inc
09.2020 - 10.2023
Barista Shift Supervisor
Starbucks, Kroger
01.2019 - 07.2020
Front End Courtesy Clerk
Kroger
01.2019 - 03.2019
Caterer
City View Catering
09.2017 - 06.2019
High School Diploma -
C.E King Highschool
Some College (No Degree) - Business
San Jacinto College
Some College (No Degree) - Radiologist Assistant
Austin Community College
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