Summary
Overview
Work History
Education
Skills
Timeline
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MARC RODRIGUEZ

West Park

Summary

Over 17 years of experience in window and door installation and inspection, with a focus on high-quality brands. Proven leadership in training personnel and optimizing daily operations to boost efficiency and client satisfaction. Expertise in managing permit processes and ensuring compliance with local regulations, consistently delivering exceptional service. Strong managerial skills in team leadership, problem-solving, and multitasking under pressure, resulting in improved customer satisfaction and streamlined operations.

Overview

20
20
years of professional experience

Work History

SERVICE MANAGER

PGT/MITER Custom Windows and Doors
North Lauderdale
10.2024 - 05.2025
  • Supervise service technicians and installers
  • Monitor team performance and provide ongoing support
  • Schedule and coordinate service calls and installations
  • Maintain high levels of client satisfaction and professionalism
  • Plan and assign daily work schedules and routes
  • Coordinate with warehouse, sales, and production departments to streamline service operations
  • Inspect completed work for quality and adherence to manufacturer and code standards
  • Oversee parts and materials inventory
  • Assist technicians with troubleshooting complex installations or repairs
  • Stay current on new window/door systems, electronic locks, and smart hardware

LEAD FIELD SERVICE TECHNICIAN

BnT Windows & Doors
Pompano Beach
10.2013 - 09.2024
  • Lead technician overseeing window and door service calls, glass replacements, and inspections
  • Specialized in PGT, CGI, WinDoor, and ESW products, ensuring top-quality service delivery
  • Specializing in Electronic Door Locks and Door Installations
  • Managed permit processes, footprints, and NOAs, ensuring compliance with local regulations
  • Conducted thorough final punch-outs, maintaining high standards of workmanship
  • Coordinated with warehouse for deliveries and customers for scheduling
  • Streamlined operations and resolved complex technical issues
  • Trained technicians and coordinated schedules to maximize efficiency

GLASS GLAZIER SERVICE TECHNICIAN

Glass Doctor
Fort Lauderdale
01.2011 - 10.2013
  • Installed and repaired flat glass in homes and businesses
  • Ensured precise measurements and secure fittings
  • Reduced project completion time while maintaining quality
  • Collaborated on large-scale projects and met tight deadlines

LEAD INSTALLER/SERVICE TECHNICIAN

OceanView Windows & Doors
Pompano Beach
02.2005 - 12.2011
  • Supervised window and door installations, ensuring compliance and quality
  • Performed detailed inspections, reducing service callbacks
  • Accurately measured for installations and handled repairs
  • Adhered to safety protocols and maintained a safe work environment

Education

Major Studies -

Hallandale High School
Hallandale, FL
06.1993

Skills

  • Team collaboration
  • Leadership
  • Problem solving
  • Customer service
  • Project coordination
  • Computer literacy
  • Time management
  • Bilingual communication
  • Schedule management
  • Installation and inspection
  • Service technician expertise
  • Management skills
  • Safety compliance
  • Employee training and development
  • Route and schedule coordination
  • Warehouse assistance and delivery support
  • Customer scheduling management
  • Inspection and repair services
  • Safety protocol adherence
  • Parts ordering and inventory management

Timeline

SERVICE MANAGER

PGT/MITER Custom Windows and Doors
10.2024 - 05.2025

LEAD FIELD SERVICE TECHNICIAN

BnT Windows & Doors
10.2013 - 09.2024

GLASS GLAZIER SERVICE TECHNICIAN

Glass Doctor
01.2011 - 10.2013

LEAD INSTALLER/SERVICE TECHNICIAN

OceanView Windows & Doors
02.2005 - 12.2011

Major Studies -

Hallandale High School

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