Kimberly Alves
Bellingham,MA
Summary
Dynamic Service Manager with a proven track record at Chipotle, enhancing customer satisfaction through effective team leadership and streamlined service processes. Skilled in conflict resolution and employee training, I consistently foster a positive work environment while achieving business goals and improving operational efficiency. Reliable and dedicated, I prioritize quality assurance and customer service excellence.
Skilled administrative professional with focus on bookkeeping and office management. Proven track record of maintaining precise financial records and providing comprehensive administrative support. Known for collaborative team spirit and adaptability to evolving work environments. Proficient in financial software and document management. Motivated Teacher's Assistant with deep passion for helping students excel by supporting teachers and enhancing classroom environments. Proficient in organizing supplies, cleaning rooms and planning fun activities. Good tutoring, recordkeeping, and time management skills.2~
Overview
5
5
years of professional experience
Work History
Service Manager
Chipotle
02.2025 - Current
- Led service team to enhance customer satisfaction through continuous training and performance monitoring.
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
Bookkeeping Administrative Assistant
SD Plus Construction Inc.
02.2021 - Current
- Assisted in maintaining accurate financial records and documentation.
- Supported data entry tasks using accounting software to ensure timely updates.
- Collaborated with team members to process invoices and manage vendor communications.
- Organized and filed financial documents, enhancing retrieval efficiency for audits.
- Learned bookkeeping principles and practices through hands-on experience and training.
- Adapted quickly to software tools for tracking expenses and reconciliations.
- Provided administrative support by scheduling meetings and managing calendars effectively.
- Contributed to monthly reporting processes by preparing necessary financial summaries.
- Managed accounts payable and receivable tasks, maintaining accurate records and reducing errors.
- Assisted with payroll processing, ensuring accurate calculation of employee wages and tax deductions based on current regulations.
Extended School Year Assistance Teacher
Framingham Public Schools
Framingham, Massachusetts
07.2025 - 07.2025
- Developed lesson plans aligned with curriculum standards and student needs.
- Assessed student progress through regular evaluations and feedback sessions.
- Collaborated with colleagues to design interdisciplinary projects and activities.
- Facilitated classroom management to create a positive learning environment.
- Utilized educational technology tools to support diverse learning styles and needs.
- Managed student behavior in classroom by establishing and enforcing rules and procedures.
- Supervised students throughout day, both in classroom and outside during breaks.
- Monitored student behavior in classrooms, hallways, cafeteria, playgrounds.
- Encouraged critical thinking skills and problem solving strategies among students.
- Implemented behavior management strategies to maintain classroom discipline.
Crew Member
Chipotle
09.2022 - 09.2023
- Enhanced workflow processes, improving overall service speed and quality.
- Implemented safety protocols, reducing incidents and maintaining compliance.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
Education
Associate of Science - Radiology Tech
Massachusetts Bay Community College
Wellesley Hills, MA05-2028
Skills
- Positive attitude
- Lesson planning
- Classroom management
- Relationship building
- Team leadership
- Multitasking and organization
- Problem-solving
- Customer service
- Critical thinking
- Reliable and responsible
- Employee training and development
- Customer service management
- Time management
- Conflict resolution
- Goal oriented
- Trustworthy and honest
- Team collaboration and leadership
- Quality assurance
- Office administration
- Special education
- Team collaboration
- Classroom organization
Languages
Fluent in Portuguese
Basic in Spanish
Timeline
Extended School Year Assistance Teacher
Framingham Public Schools
07.2025 - 07.2025
Service Manager
Chipotle
02.2025 - Current
Crew Member
Chipotle
09.2022 - 09.2023
Bookkeeping Administrative Assistant
SD Plus Construction Inc.
02.2021 - Current
Associate of Science - Radiology Tech
Massachusetts Bay Community College