Marc Silverberg
CITY OF ORANGE,NJ
Summary
Proven leader with a track record of enhancing operations and boosting customer satisfaction at Marc's CheeseCake. Excelled in operations management and staff training, significantly improving efficiency and team morale. Demonstrated exceptional dependability and a strong work ethic, achieving high retention rates and innovative product development. Skilled in customer service, ensuring business growth and loyalty.
Overview
32
32
years of professional experience
Work History
Owner/Operator
Marc's CheeseCake
07.1994 - 01.2024
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Innovated our product list by creating new items/recipes.
- Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
ESL Teacher
Indpendent
08.1991 - 06.1992
- Educated students in the basics of English grammar and conversational speaking.
- Increased student proficiency in English by creating engaging and interactive classroom activities. These included the use of music, sports, and games.
- Enhanced students'' speaking skills through regular practice and focused feedback during conversation sessions.
- Achieved higher student retention rates by developing strong rapport and maintaining open communication with both students and parents.
Education
University Os Wisconsin
MadisonHigh School Diploma -
North Rockland High School
Thiells, NY06.1977
Skills
- Operations Management
- Hiring
- Business Planning
- Staff Training and Development
- Budget Development
- Marketing Strategy Development
- Strong Work Ethic
- Dependable and reliable
- Customer-Oriented
Travel, Guitar
I have been fortunate to have visited over two dozen countries. Learning about other cultures is a passion.
I play open mike or campfire level guitar, and I still have the Yamaha my grandmother gave me as a graduation gift.
Languages
English
Native or Bilingual
Spanish
Professional Working
Hebrew
Professional Working
Timeline
Owner/Operator
Marc's CheeseCake
07.1994 - 01.2024
ESL Teacher
Indpendent
08.1991 - 06.1992
University Os Wisconsin
High School Diploma -
North Rockland High School
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