Marc Snelling
___________________
Eagle River,AK
Summary
Diligent Closing Manager supervises closing shift in high-volume, fast-paced retail atmosphere. Responds with flexibility to shifting priorities and rapid change to improve products, services and customer satisfaction. Committed to established closing operating procedures to protect assets and keep employees safe. Flexible schedule and proven strength in developing relationships with employees and customers.
Overview
1
1
year of professional experience
3
3
Certifications
Work History
Closing Shift Manager
McDonald's
07.2022 - 12.2023
- Consistently maintained efficiency and accuracy with upwards of $10000 in sales per day.
- Prepared registers for closing shift and assigned team member positions while maintaining high level of guest service.
- Served as first contact in escalation path to resolve questions between team members, customers and third-party vendors.
- Utilized checklists and floor plans to stay organized and ready when guests arrived and completed management duties before closing.
- Delivered value to customers by building reputation for quality products, friendly service and cleanliness.
- Recruited and trained new employees on proper protocols and customer service expectations.
- Developed strong rapport with repeat customers by providing excellent service consistently throughout their visits.
- Promoted a positive work environment by recognizing outstanding performance among team members during closing hours.
Education
High School Diploma -
Chugiak High School
Eagle River, Alaska 2021.10 - Current
Skills
Cash deposits
Certification
MOA Tap Series Food Handler Card
Timeline
Closing Shift Manager
McDonald's
07.2022 - 12.2023
High School Diploma -
Chugiak High School
2021.10 - Current