Miguel Angel Arteaga
North Fort Myers,FL
Summary
Customer-oriented professional with experience in operations. I have two years of coursework in Software Engineering and approximately two years in Associate in Arts, Business Administration, combined with 3 years as a McDonald's Shift Manager supervising teams of 7–9 employees, training staff, managing inventory and deposits, and resolving customer concerns. Foundation in Windows, basic troubleshooting, introductory hardware, and networking concepts built through coursework and self-directed learning. Seeking an entry-level IT support, help desk, desktop support, or IT asset management position in Cape Coral or Fort Myers.
Overview
2
2
Languages
6
6
years of professional experience
Work History
Shift Manager
McDonald's
Cape Coral, Florida
2023.06 - Current
- Supervised and coordinated teams of 7–9 employees each shift to ensure efficient operations
- Trained new and existing team members on procedures and standards to enhance service quality
- Resolved customer concerns calmly and efficiently to maintain satisfaction
- Managed inventory and prepared cash deposits accurately to support financial integrity
- Coordinated daily operations in a fast-paced, high-volume setting
Sales Assistant
Family-Owned Appliance and Electronics Business
Santa Cruz , Bolivia
2021.01 - 2023.01
- Explained product features effectively to customers, simplifying complex information to facilitate informed purchasing decisions.
- Guided customers to make informed choices on televisions, refrigerators, washing machines, stoves, and microwaves to meet their needs.
- Greeted shoppers and answered product questions on floor.
Education
Some College (No Degree) - Software Engineering
Universidad Autónoma Gabriel René Moreno
BoliviaAssociate of Arts - Business Administration
Valencia College
FloridaSkills
- Customer service
- Inventory control and management
- Cash deposits
- Team leadership
- Team supervision
- Employee training
- Customer service and problem resolution
- Supply ordering
- Attention to detail
- Time management
- Bilingual: English / Spanish
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
Shift Manager
McDonald's
2023.06 - Current
Sales Assistant
Family-Owned Appliance and Electronics Business
2021.01 - 2023.01
Some College (No Degree) - Software Engineering
Universidad Autónoma Gabriel René Moreno
Associate of Arts - Business Administration
Valencia College