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Marc Velez
Barista
Raleigh,NC
Summary
Accomplished Barista adept at producing quality drinks while managing high-volume store with composure and efficiency. Extensive coffee and tea knowledge. Superior customer service skills and commitment to upholding highest standards of product quality and operational efficiency.
Overview
2
2
Languages
1
1
year of post-secondary education
3
3
years of professional experience
Work History
Barista
Tour Les Jours
Cary, NC
10.2019 - Current
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Maintained supply levels in counter and customer areas to meet typical demands.
- Controlled line and crowd with quick, efficient service.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Cashier
Target
Raleigh, NC
05.2019 - 10.2019
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items and join reward programs.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Car Detailer
Toyota Of Apex
Apex, NC
02.2018 - 12.2018
- Applied revitalizers and preservation agents to vinyl or leather surfaces and treated fabrics with spot-and stain-resistant chemicals to preserve and protect interior components.
- Mixed cleaning solutions, abrasive compositions and other compounds to clean interior and exterior of vehicle.
- Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
- Applied wax to vehicle exteriors and buffed to brilliant shine.
- Vacuumed interiors of vehicles to remove dirt and debris.
Education
Physical Therapy
Baldwin Wallace
Berea, OH 08.2018 - 05.2019
Business Administration
Wake Technical Community College
Raleigh, NC 08.2020 - 05.2021
Skills
Point of sale operation
Soft selling
Exceptional customer service
Sales expertise
Adaptive and creative
Interests
Travel
Language learning
Timeline
Business Administration
Wake Technical Community College
08.2020 - 05.2021
Barista
Tour Les Jours
10.2019 - Current
Cashier
Target
05.2019 - 10.2019
Physical Therapy
Baldwin Wallace
08.2018 - 05.2019
Car Detailer
Toyota Of Apex
02.2018 - 12.2018