Marc Villa
El Paso,TX
Summary
Warm and friendly individual who helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as a Front Desk Agent in busy and successful gym setting with proven expertise in customer service and problem-solving, honed at Sun City Athletic Club. Excelled in enhancing member satisfaction and loyalty through exceptional service and efficient issue resolution. Skilled in cash handling and staff training.
Overview
3
3
years of professional experience
Work History
Front Desk Agent
Sun City Athletic Club
06.2021 - Current
- Collected membership deposits, fees, and payments.
- Maintained accurate records of member information, and payments.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all members.
- Resolved member issues promptly, resulting in positive feedback and return visits.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Enhanced member satisfaction by efficiently managing check-in process.
- Oversaw fast-paced front desk operations and members' needs at busy facility.
- Maintained clean and organized front desk areas to uphold polished company image.
- Assisted in training new front desk agents, sharing best practices and procedures.
- Enhanced member satisfaction by providing timely and courteous front desk service.
- Maintained high levels of member privacy by securely managing personal information.
- Coordinated with vendors for repair and maintenance of the facility.
Education
High School Diploma -
Franklin High School
El Paso, TX06.2024
Skills
- Customer Service
- Guest Services
- Problem-solving skills
- Cash Handling
- Time Management
- Guest Relations
- Listening Skills
- Registration
- Inventory Oversight
- Teamwork and Collaboration
- Staff Training
- Payment Collection
Additional Information
Currently, I am into my first year of college at EPCC. My schedule is Monday through Friday, but it is not very time consuming of those days. I honestly am looking for work to pay for my education of course, but that also means I am coming in to make an impression, to be dedicated and driven in my work, so I can continue to pay for my education. I also am working on receiving my insurance license through course work. Before I receive my insurance license I want to gain more work experience. I enjoy being busy and being needed to assist others, no matter what I am always working on something productive.
Timeline
Front Desk Agent
Sun City Athletic Club
06.2021 - Current
High School Diploma -
Franklin High School
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