Professional Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline

Marc Whittaker

Lowes Home Improvment
Sacramento,CA
20
years of professional experience

Results-oriented customer service professional adept in resolving inquiries and issues through strong communication and critical thinking. Proven track record in team collaboration and enhancing service delivery, contributing to a positive customer experience.

Dedicated customer service representative with 20 years of experience. Recognized for effective problem-solving and active listening skills, enhancing customer satisfaction and service delivery.

Work History

Customer Service Representative

20 Years
Lowes Home Improvment | 06.2006 - 06.2026
  • Resolved customer inquiries and issues through effective communication and problem-solving techniques.
  • Assisted customers in locating products, providing information on features and benefits.
  • Collaborated with team members to maintain organized and efficient store environments.
  • Documented customer feedback to enhance service delivery and product offerings.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Responded to customer requests for products, services, and company information.
  • helped customers with sales in other departments and as a loader such as getting carts.

Education

Associate of Arts

American River College | Sacramento, CA | 06.2020
  • [3.8 GPA
  • Osher Scholarship
  • 3.8 GPA

No Degree

Cosumnes River College | Sacramento, CA | 05.2020
  • 3.8 GPA

No Degree

Sacramento City College | Sacramento, CA | 05.2020
  • 3.8 GPA

No Degree

Sierra College | Rocklin, CA | 05.2020
  • 3.8 GPA

High School Diploma

San Juan High School | Citrus Heights, CA | 05.1989
  • 3.5 GPA

Skills

Customer service
Active listening
Critical thinking
Data entry
Payment processing
Professional telephone demeanor
Order processing
Appointment scheduling
Dispute resolution

Accomplishments

  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • I was accepted for the fall 2026 semester UC Berkeley , UC Santa Barbara, UC San Diego and CSU Northridge

Interests

Learning new cooking techniques and expanding my culinary skills.
Cooking
I enjoy cooking for friends and family gatherings.
Gym Workouts
Team Sports
Photography
Music
Dance

Timeline

Customer Service Representative

Lowes Home Improvment
06.2006 - 06.2026Read More

American River College

Associate of Arts
Read More

Cosumnes River College

No Degree
Read More

Sacramento City College

No Degree
Read More

Sierra College

No Degree
Read More

San Juan High School

High School Diploma
Read More
Marc Whittaker