Marc Willis
Franklin,TN
Summary
Recent graduate in Medical Coding and Billing seeking an entry-level position. Eager to apply my skills and knowledge in a professional setting. Strong technical background and excellent customer service experience. Committed to learning and growing with the company.
Overview
1
1
Certification
Work History
Call Center Representative
[Company Name 1]
- Handled inbound customer calls in a fast-paced call center environment
- Resolved customer inquiries and issues in a professional and timely manner
- Collaborated with team members to achieve sales and customer service goals.
Call Center Representative
[Company Name 2]
- Managed large volume of inbound and outbound customer calls
- Provided excellent customer service to resolve issues and increase customer satisfaction
- Worked effectively in a team environment to meet call center objectives.
Education
Certificate in Business Education Technology -
Tennessee Rehabilitation Center
Smyrna, TNCertificate in Medical Coding and Billing -
Tennessee State Community College
Nashville, TN06.2024
Skills
- Medical coding and billing (ICD-10, CPT, HCPCS)
- Medical terminology
- Typing (55 wpm), data entry
- Microsoft Word, filing, organizational skills
- Excellent customer service and communication skills
- Detail-oriented with strong analytical skills
- Ability to work effectively in a remote environment
- Eager to learn and grow in the medical coding and billing field
- Problem-solving skills
- Customer Support
- Call Center Customer Service
- Verbal and written communication
- Resolving issues
- Inbound phone calls
- Communicating with clients
- Customer communications
- Answering questions
- Complaint resolution
- Appointment Scheduling
- Payment Processing
- Gathering information
- Cash Handling
- Logging call information
- Proficient in [Software]
- [Number] WPM
- Computer Skills
- Teamwork and Collaboration
- Problem Resolution
- Calm Under Pressure
- Understanding Customer Needs
- MS Office
- Remote Office Availability
- Relationship Building
- Document and Records Management
- LiveChat Messaging
- Billing Adjustments and Refunds
- Office equipment proficiency
Certification
- Certificate in Medical Coding and Billing, Tennessee State Community College
- Certificate in Business Education Technology, Tennessee Rehabilitation Center
- Pursuing CPC Certification in Medical Coding and Billing
Timeline
Call Center Representative
[Company Name 1]
Call Center Representative
[Company Name 2]
Certificate in Business Education Technology -
Tennessee Rehabilitation Center
Certificate in Medical Coding and Billing -
Tennessee State Community College