Marca Hance
Knoxville,TN
Summary
Dynamic professional with a proven track record at Episcopal School of Knoxville, excelling in efficient multitasking and customer service. Enhanced kitchen operations through safe food handling and inventory management. Developed standard operating procedures at Hillman Thomas, boosting customer satisfaction by 20%. Quick learner with strong attention to detail and time management skills.
Overview
2024
2024
years of professional experience
Work History
Prep Cook
Episcopal School of Knoxville
- Prepared ingredients according to recipes and specifications for daily meal service
- Maintained cleanliness and organization of kitchen workstations and storage areas
- Assisted in inventory management by tracking stock levels and reporting shortages
- Followed food safety guidelines to ensure high standards of sanitation and hygiene
- Supported training of new staff on prep techniques and kitchen protocols
- Adapted quickly to changing menu requirements and special dietary requests
- Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
- Contributed to a positive work atmosphere through effective communication and teamwork among staff members.
Office Administrative Assistant
Hillman Thomas
2017 - 09.2023
- Managed scheduling and coordinated appointments for office personnel.
- Maintained accurate records and organized documents for efficient access.
- Assisted in preparing reports and presentations for management review.
- Responded to inquiries and provided customer support via phone and email.
- Developed standard operating procedures to ensure consistent workflow practices.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
Education
Medical Esthetician
Knoxville School of Beauty
Knoxville, TNSkills
Attention to detail
Cleaning and organization
Customer service
Safe food handling
Efficient multitasking
Following instructions
Time management
Quick-learning
Highly motivated
Timeline
Prep Cook
Episcopal School of Knoxville
Office Administrative Assistant
Hillman Thomas
2017 - 09.2023
Medical Esthetician
Knoxville School of Beauty