Marcal Ureno
Las Vegas
Summary
With over 10 years experience in the hospitality and customer service industries, I bring a unique perspective to luxury sales. I am a dedicated and hardworking individual who pays close attention to detail. I have a strong visual merchandising background, which I believe lends itself well to multiple opportunities. Excellent multi-tasker and team player. I am always looking for new ways to improve my skills.
Overview
12
12
years of professional experience
Work History
Assistant Store Leader
Kate Spade & Company
02.2022 - 02.2025
- Delegated daily tasks, addressed employee questions, and resolved scheduling issues.
- Built relationships with team members to encourage willingness to address concerns and issues.
- Created staff schedules, approved requested time off, and updated reports.
- Communicated visual merchandising information and standards via in-store training and regular meetings.
- Created look and feel of visual merchandising publications to better target specific audiences.
- Monitored and replenished display inventory and restructured according to available stock.
- Managed aesthetically pleasing displays to showcase company products and increase sales.
- Enhanced overall store appearance by applying careful consideration to product and display locations.
- Created interior displays to promote products in alignment with corporate sales objectives.
Visual Merchandising Supervisor
Kate Spade & Company
02.2021 - 02.2022
- Provided knowledgeable and welcoming experience for clients. Comprehensive knowledge of different forms of cash handling, including POS system. Ability to train new sales personnel when needed. Floor set experience. Visual merchandising experience. Stock experience.
- Created visual marketing and styled window displays.
- Managed aesthetically pleasing displays to showcase company products and increase sales.
- Developed merchandising strategy to efficiently move overstock each season.
Senior Sales Associate
Kate Spade & Company
03.2018 - 02.2021
- Provided positive first impressions to welcome existing, new and potential customers.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Completed orders and organized product deliveries to meet customer timetables.
Line Cook
Portion Control
09.2016 - 08.2017
- Responsible for Garde Manger station; salads, sandwiches, soups, smoothies, weekly specials, daily portioned meals for clients, prep work, sanitation.
Sales Associate
Sur la Table
11.2015 - 10.2016
- Greets and assists guests on sales floor.
- Knowledge of a POS system.
- In charge of monthly food/ merchandise demos.
- Provided courteous and informative customer service during high business periods.
Line Cook
Bardot Brasserie
01.2015 - 10.2015
- Responsible for Raw Bar/ shellfish station; shucking oysters, prepping sauces, presentation towers, proper sanitation.
- Knowledge of hotline/ brunch prep/ execution.
Line Cook
Five50 Pizza
06.2013 - 01.2015
- Proficient in all back of house stations; Garde Manger, Charcuterie, Hot Apps/ Entrees, Pastry.
Education
Culinary Arts
The Art Institute of California
Los Angeles, CA06.2011
Skills
- Market Trends Knowledge
- Sales Expertise
- Active Listening
- Verbal/ Written Communication
- Customer Service
- Team Player Mentality
- POS
- Product Knowledge
- Product Sales
- Key Performance Indicators (KPIs)
- Strategic Merchandising
- Coaching and Mentoring
- Hiring and Training
- Team Scheduling
Timeline
Assistant Store Leader
Kate Spade & Company
02.2022 - 02.2025
Visual Merchandising Supervisor
Kate Spade & Company
02.2021 - 02.2022
Senior Sales Associate
Kate Spade & Company
03.2018 - 02.2021
Line Cook
Portion Control
09.2016 - 08.2017
Sales Associate
Sur la Table
11.2015 - 10.2016
Line Cook
Bardot Brasserie
01.2015 - 10.2015
Line Cook
Five50 Pizza
06.2013 - 01.2015
Culinary Arts
The Art Institute of California
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