Marc Anthony Betancourt
Worcester,MA
Summary
Experienced professional adept at implementing behavior intervention strategies and managing client relationships. Strength in collaborating with educators to support personalized learning objectives and improve student outcomes. Committed to fostering a nurturing environment that promotes teamwork and effective communication.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Paraeducator / Substitute Teacher
Forest Grove MS / Doherty Memorial HS
Worcester, Massachusetts
10.2022 - Current
- Developed and implemented lesson plans based on curriculum guidelines.
- Managed classroom activities to maintain a positive learning environment.
- Monitored student behavior and provided support for diverse learning needs.
- Facilitated student engagement during lessons in group discussions and collaborative projects.
- Supported teachers in creating instructional materials in preparing instructional materials and resources.
Behavior Technician
Autism Behavioral Center
Berlin, Massachusetts
01.2022 - 01.2024
- Implemented individualized behavior intervention plans for clients with autism.
- Assisted therapists in delivering applied behavior analysis techniques during sessions.
- Documented observations and maintained accurate records of client behaviors and progress.
- Trained new staff on behavioral techniques and center protocols for client support.
Instructional Assistant
Central Massachusetts Collaborative
Worcester, Massachusetts
03.2022 - 09.2022
- Facilitated small group activities to enhance student engagement and understanding.
- Collaborated with specialists to implement individualized education plans effectively.
- Implemented behavior management strategies designed by the teacher or behavioral specialist.
- Supported teachers with classroom management and instructional strategies.
Maintenance Technician
Bet Shalom Apartments
Worcester, Massachusetts
06.2021 - 02.2022
- Conducted regular maintenance checks on building systems and equipment.
- Responded promptly to tenant repair requests and maintenance issues.
- Repaired plumbing fixtures, ensuring proper functionality and safety.
- Maintained cleanliness of building and grounds, ensured compliance with code standards, and addressed repair work orders for apartments.
Member Service Representative
Fallonhealth
Worcester, Massachusetts
02.2020 - 03.2021
- Assisted members with inquiries about health plan benefits and services.
- Educated members on wellness programs and resources available to them.
- Maintained up-to-date knowledge of health care policies and regulations.
Claims Representative
Hanover Insurance
Worcester, Massachusetts
07.2019 - 02.2020
- Processed insurance claims efficiently and accurately for diverse clientele.
- Communicated with clients to gather necessary information and clarify details.
- Facilitated onboarding sessions for new hires, ensuring smooth transitions.
Customer Support Team Lead
Spectrum
Worcester, Massachusetts
02.2016 - 07.2019
- Implemented troubleshooting protocols for efficient problem resolution.
- Monitored team performance metrics to identify areas for improvement.
- Developed training materials for ongoing employee development and skill enhancement.
- Collaborated with cross-functional teams to improve customer experience initiatives.
Assistant Manager
Expressions (Retail
Worcester, Massachusetts
08.2014 - 04.2016
- Resolved customer inquiries and complaints to ensure satisfaction.
- Assisted in managing daily operations and maintaining store standards.
- Trained and supervised staff on customer service best practices.
General Manager
Blast Fitness
Worcester, Massachusetts
12.2012 - 08.2014
- Directed daily operations for fitness center, ensuring smooth functionality.
- Managed staff scheduling and training to optimize team performance.
- Engaged with members to foster a welcoming and motivating environment.
- Educated members about health programs and facility offerings during tours.
- Maintained cleanliness and organization of gym facilities and equipment.
Education
Some College (No Degree) - General Studies
Quinsigamond Community College
Worcester, MAHigh School Diploma -
Doherty Memorial High School/Gerald Creamer Center
Worcester, MA06-2013
Skills
- Applied behavior analysis
- Behavior intervention planning
- Behavioral intervention strategies
- Behavior strategies
- Progress tracking
- Client relationship management
- Team collaboration
- Adaptability in teaching
- Problem solving
- Communication skills
- Behavior intervention
Programs And Volunteer
- YMCA Board Member (Main St, Worcester, MA)
- Basketball Coach (Grades 6-12)
- Nativity School of Worcester, September 2009 - Present
Alumni Association, organizing ways/events to assist graduating middle school students and the transition into high school. Career building and networking for fellow alumni that has graduated
Certification
- CPR & AED
References
- Talia Rossi - ABA Colleague 401-439-2238
- Jordy Melendez - Nativity Colleague 774-535-5283
- Amelia Botelho - ABA Colleague 401-743-3912
Timeline
Paraeducator / Substitute Teacher
Forest Grove MS / Doherty Memorial HS
10.2022 - Current
Instructional Assistant
Central Massachusetts Collaborative
03.2022 - 09.2022
Behavior Technician
Autism Behavioral Center
01.2022 - 01.2024
Maintenance Technician
Bet Shalom Apartments
06.2021 - 02.2022
Member Service Representative
Fallonhealth
02.2020 - 03.2021
Claims Representative
Hanover Insurance
07.2019 - 02.2020
Customer Support Team Lead
Spectrum
02.2016 - 07.2019
Assistant Manager
Expressions (Retail
08.2014 - 04.2016
General Manager
Blast Fitness
12.2012 - 08.2014
Some College (No Degree) - General Studies
Quinsigamond Community College
High School Diploma -
Doherty Memorial High School/Gerald Creamer Center