- Team Sports
- Graphic Design
- Watching Movies and TV Shows
- Strategy Games
- Creating digital artwork using software like Photoshop, Illustrator, or Procreate
Marc Anthony Castro
Houston
Summary
Dedicated steward at Houston Country Club, excelled in maintaining impeccable cleanliness and supporting banquet events, enhancing customer satisfaction. Demonstrated strong work ethic and continuous learning attitude by cross-training and mentoring new staff. Skilled in dishwashing and food safety, coupled with exceptional organizational abilities, significantly contributed to team efficiency and service excellence.
Overview
4
4
years of professional experience
Work History
Steward
Houston Country Club
10.2023 - Current
- Performed thorough cleaning tasks after each shift, maintaining a spotless work area for colleagues and patrons alike.
- Supported banquet events by efficiently preparing tables, serving guests, and clearing dishes promptly after completion.
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
- Enhanced customer satisfaction by providing exceptional service and attending to passenger needs.
- Accepted opportunities to learn new skills, improve performance and cross-train for other positions.
- Assisted in training new stewards on company policies and procedures, fostering a supportive team environment.
Delivery Driver
Fajita Pete's
01.2022 - 01.2023
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Managed customer inquiries and complaints in polite and professional manner.
Online Grocery Associate
Kroger
05.2021 - 08.2021
- Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
- Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Tracked substitutions and informed customers of changes.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Education
Associate of Arts - Business Administration
Lonestar College
Houston, TX12-2024
Skills
- Dishwashing
- Food safety
- Basic housekeeping
- Accuracy and attention to detail
- Self-motivation and initiative
- Spreadsheet creation and management
- Deadline oriented mindset
- Organizational and planning skills
- Confidentiality and discretion
- Research and information gathering
- Strong work ethic
- Continuous learning attitude
Interests
Timeline
Steward
Houston Country Club
10.2023 - Current
Delivery Driver
Fajita Pete's
01.2022 - 01.2023
Online Grocery Associate
Kroger
05.2021 - 08.2021
Associate of Arts - Business Administration
Lonestar College
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