Marc Burger
Ankeny,IA
Overview
7
7
years of professional experience
Work History
Dishwasher & Expo
Magee’s Irish Pub & Eatery
09.2024 - Current
- Prepared and organized dishes, including prepping ingredients like chowder and side items, ensuring they met quality standards before being presented to the customer.
- Assisted in expediting orders, delivering salads, sides, and main dishes (e.g., lamb shank, beef, potato, and cabbage) to the line for the main cook, ensuring efficient service.
- Managed the final plating of dishes, ensuring presentation met restaurant standards by adding finishing touches (e.g., garnishes) and confirming all components were included.
- Coordinated with waitstaff, following them out with multiple plates to ensure timely delivery and asking customers if they needed anything extra (e.g., dip, refills).
- Portioned and prepped food for service, contributing to the smooth flow of kitchen operations and reducing prep time during busy hours.
- Maintained cleanliness and organization in the dishwashing and prep areas, supporting kitchen efficiency and improving overall workflow.
Life Guard
Trail Point Aquatics & Wellness
09.2023 - 02.2024
- CPR & First Aid Certified: Trained in CPR/AED for the Professional Rescuer and First Aid, ensuring preparedness for any emergency situations.
- Swimmer Safety: Actively safeguarded swimmers during recreational and athletic events, ensuring a safe environment by preventing accidents and responding quickly when necessary.
- Chemical Monitoring & Cleanliness: Regularly checked and adjusted pool chemical levels to maintain water safety and hygiene; cleaned the pool and equipment to eliminate any potential hazards.
- Team Communication: Coordinated with fellow lifeguards via radio to maintain awareness of pool activity, ensuring prompt responses to any concerns or incidents.
- Event Preparation & Support: Assisted in setting up and organizing athletic events, contributing to a smooth experience for both participants and attendees.
- Swim Instruction: Taught swimming lessons to groups of 1 to 5 toddlers, helping improve their form and techniques, while keeping lessons engaging with fun activities tailored to their age group.
Night Stocker
Hy-Vee Food Store
07.2023 - 02.2024
- Customer Service Excellence: Delivered outstanding service during late-night shifts (9 PM - 6 AM), assisting customers in locating items and providing tailored recommendations to enhance their shopping experience.
- Efficient Operations: Expertly operated an electric pallet jack to retrieve bulk orders from overhead storage, ensuring smooth transitions from stockroom to sales floor with precision.
- Product Presentation & Facing: Prepped the store for opening by facing products, ensuring shelves were visually appealing, organized, and stocked to meet store standards.
- Inventory Management: Led the stocking process by organizing shelves, rotating inventory, and ensuring older products were moved forward while meticulously checking for product damage and expiration dates.
- Documentation & Accuracy: Maintained meticulous records of damaged products, ensuring inventory logs were consistently updated and accurate.
- Team Collaboration: Worked closely with team members to streamline workflow, improving stocking efficiency and minimizing disruption during store hours.
- Inventory Forecasting & Communication: Proactively communicated inventory gaps and low-stock items to team leaders, utilizing historical sales data to anticipate future needs and make informed product orders.
Lube Technician
Jiffy Lube
04.2023 - 06.2023
- Performed comprehensive inspections on vehicles to identify faults and manufacturing errors ensuring enhanced safety and reliability for customers' vehicles
- Shared information about similar services available from other companies, helping customers make informed decisions and choose the best option for their needs
- Recommended additional services, such as air filter and wiper blade replacements, resulting in a 25% increase in average ticket sales per customer.
- Increased customers' trust and confidence by implementing transparent pricing, leading to an increase in repeat business and positive online reviews
- Averaged of 25-30 vehicles per day, maintaining a time frame of 15 minutes per vehicle.
Delivery Operator
FedEx Ground Express
11.2022 - 04.2023
- Loaded, scanned, and organized an average of 3 packages per minute, ensuring efficient placement in trucks for easy driver access and faster route delivery.
- Consistently delivered 20-30 packages per hour within scheduled periods, coordinating pickups across multiple stores.
- Streamlined routes and communication with retail stores to ensure timely pickups and deliveries within designated time blocks.
Assistant Manager
Fall Foods - Godfather's Pizza
06.2018 - 04.2023
- Improved quality control processes, reducing customer complaints and enhancing overall customer satisfaction.
- Implemented equipment maintenance protocols, minimizing food spoilage and extending the lifespan of kitchen equipment.
- Managed daily operations, optimizing workflow and achieving a 10% increase in overall productivity, positively impacting company profits.
- Streamlined daily operations, achieving productivity gains and contributing to cost-saving measures that improved store profitability.
- Assisted in workforce management, including the difficult decision of letting go of underperforming employees, which reduced labor costs while maintaining high operational standards.
- Reassigned tasks to remaining employees, ensuring the store stayed stocked and operations remained smooth, including food portioning, cleaning, stocking, and drawer counting.
- Handled difficult orders and deliveries, resolving customer issues quickly and efficiently to maintain positive relationships and avoid delays.
Security Guard
Global Security Services
06.2022 - 11.2022
- Conducted regular hourly rounds around the facility, documenting any changes to equipment, ensuring all doors were properly locked, and maintaining a secure environment.
- Worked closely with a co-officer to monitor and document security conditions, ensuring all security measures were followed during patrols.
- Verified and scanned IDs of individuals entering the facility, ensuring authorized access and preventing unauthorized entry.
- Coordinated with law enforcement when necessary to address any concerns or situations involving individuals not authorized on the premises, ensuring quick resolution of security issues.
- Maintained clear and detailed logs of patrol activities and any security incidents, supporting accountability and compliance with facility regulations.
Landscaping and Groundskeeping Worker (Seasonal Position)
City of Grimes Public Works
06.2018 - 09.2018
- Built public space objects with a variety of powered equipment such (e.g., bobcat, forklift, jigsaw) Ensured blueprint compliance, quality, and safety
- Vital role in repairing and painting over 13 structures across the city, enhancing aesthetics and durability
- Responded adeptly to tree-related emergencies and disasters, providing immediate support in hazardous situations, such as storm-damaged trees
- Demonstrated fast response in emergency situations, administering first aid within 3 minutes of an injury during a high-pressure training scenario
Education
Associate of Applied Science - Auto Mechanics Technology
Des Moines Area Community College
Ankeny, IA12.2025
Combat Medical Certification -
Fort Benning
Fort Benning, GA01-2021
Skills
- Strong Work Ethic
- Effective Communicator
- Skilled in Inventory management
- Reliable & Responsible
- Team Leadership
- Conflict Resolution
- Basic Proficiency in Spanish/French
Leadership Experience
Calvary Scout (Specialist), Iowa Army National Guard, Johnston, Johnston, IA, 06/01/22, Present, Mentor and collaborate with members within the platoon identifying their strengths and areas for growth, providing feedback., Plan and execute patrols with meticulous attention to detail, incorporating mathematical analysis to anticipate potential threats.
Timeline
Dishwasher & Expo
Magee’s Irish Pub & Eatery
09.2024 - Current
Life Guard
Trail Point Aquatics & Wellness
09.2023 - 02.2024
Night Stocker
Hy-Vee Food Store
07.2023 - 02.2024
Lube Technician
Jiffy Lube
04.2023 - 06.2023
Delivery Operator
FedEx Ground Express
11.2022 - 04.2023
Security Guard
Global Security Services
06.2022 - 11.2022
Assistant Manager
Fall Foods - Godfather's Pizza
06.2018 - 04.2023
Landscaping and Groundskeeping Worker (Seasonal Position)
City of Grimes Public Works
06.2018 - 09.2018
Associate of Applied Science - Auto Mechanics Technology
Des Moines Area Community College
Combat Medical Certification -
Fort Benning
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