Summary
Overview
Work History
Education
Skills
Languages
Timeline
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MARC DAWENSKY JEAN SAINTIL

Hamilton Township ,NJ

Summary

Highly skilled Customer Service Representative with strong communication and problem-solving abilities. Proven track record of delivering exceptional service, managing high volumes of inquiries, and maintaining customer satisfaction.

Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.

Overview

3
3
years of professional experience

Work History

Manager's Assistant

Dollar Tree
09.2024 - Current
  • Excelled at aiding and attending to clients effectively.
  • Maintained workstation cleanliness to uphold hygiene standards.
  • Ensured on-time service completion through efficient multitasking.
  • Facilitated teamwork to optimize workflow in busy operations.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Crew Member

McDonald’s
03.2022 - 03.2023
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.

Education

GED - Customer service, Time management, Problem-solving, Teamwork, Communication

Mercer County Community College
Trenton, NJ
07.2024

Skills

  • Customer service
  • Time management
  • Problem-solving
  • Teamwork
  • Communication
  • Leadership
  • Hospitality
  • Adaptability
  • Crucial thinking

Languages

French, Creole, English.
Full Professional

Timeline

Manager's Assistant

Dollar Tree
09.2024 - Current

Crew Member

McDonald’s
03.2022 - 03.2023

GED - Customer service, Time management, Problem-solving, Teamwork, Communication

Mercer County Community College

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MARC DAWENSKY JEAN SAINTIL