Marce Hardemon
SAN ANTONIO,TX
Summary
Supportive Team Lead with over 30 years of experience leading teams. Expert in following detailed production schedules with distinguished history of maximizing productivity. Committed to proactive reorganization for optimized safety and efficiency.
Overview
20
20
years of professional experience
Work History
LEAD, Transportation Assistant
USAF
San Antonio, FL
05.2011 - Current
- Worked different sections to provide optimal coverage and meet production goals.
- Ensure customer satisfaction by responding to telephone and email inquiries, and assuming responsibility for resolving problems
and complaints from all customers, to include Service members, TSPs, PPPOs and co-workers. - Designed strategic plan for component development practices to support future projects.
- Continuously checked products for quality assurance according to strict guidelines.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Provides world-class personal property movement and storage services to DoD customers globally, including Coast Guard, while
providing superior relocation experience. - Independently plan, design and direct programs and projects to ensure on-time completion.
- Closely work with section Chief and section NCOIC to ensure suspenses and deadlines are met and documented.
b. Ensure weekly sectional training is arranged and accomplished. - Manage workload to ensure technicians under me process customer requests within 3 GBDs from submission. No more than 6 written/oral
complaint per quarter. - I enforced section procedures as directed.
- Direct and enforce new and old process improvements within the section. Have the initiative to develop new methods and/or procedures to
improve production and overall performance of technicians
Chief, Personal Property
Air Force
Kadena, United States, Japan
11.2008 - 04.2011
- Hours per week: 50
- NCOIC, Personal Property
- Duties: Administers Total Quality Assurance Program, performance files for 2 agents/141 personal property carriers
- Responsible for preparation and distribution of Government Bills of Lading (GBL)
- Ensures all information is correct
- Interprets directives, consignment instructions & policies to determine all transportation routings and entitlements
- Counsels DOD members on transportation requirements for the relocation of their personal property shipments
- Responsible for routing and booking all international personal property GBLs consigned to worldwide destinations
- Manages storage-in- transit suspense files and validates extension request & accuracy of local agents' service fees
- Accomplishments; Guided 5,000 inbound direct-deliveries; generated e-mail $10K in storage in-transit cost
- Monitored allocation of 4.6K GBLs; certified $4M in transportation fees ensured no interest penalties to government
- Organized briefings and transportation; relocated three squadrons simultaneously450 personnel moved in 48-hours
NCOIC, Quality Assurance
Air Force US
OSAN AB, KOREA
10.2007 - 10.2008
- Military
- Osan Air Base, AP South Korea
- Salary: $70,000 Per Year
- Hours per week: 50
- NCOIC, Personal Property, Quality Assurance
- Duties: Administers Total Quality Assurance Program, performance files for 2 agents/141 personal property carriers
- Manages $1.2M packing/crating contract; oversaw compliance and guaranteed government received "best value" benefits
- Monitor 782 prepaid government shipping containers, ensuring maximum usage and preventing 195K new construction costs
- Accomplishments: Redirected 15 misconsignments within 24-hours notice; reprocessed documents and ensured shipments arrived on original delivery dates
- Captured 100% personal property inspection rate; pulverized DoD standard 50%
- Oversaw 11 senior leadership moves; eased transition & alleviated stress, received kudos from 51 st Fighter wing Commander
- Examined five shipment warehouses; assured proper practices & penalized violators
Superintendent, Transportation Management Office
Malmstrom AFB
Great Falls, MT
09.2005 - 10.2007
- US
- Hours per week: 50
- Supt, TMO/ Chief of Personal Property Duties: Directs personnel in the receipt, coordination of storage and/or delivery of inbound personal property (PPTY) IAW DOD/Air Force policies and procedures
- Interprets directives and resolves technical problems
- Provides location status of shipments worldwide via Global Transportation Network (GTN) and brief updates to property owners
- Performs as a liaison between members and commercial carrier industry for shipment clearances, SIT, and property disposition
- Counsels household goods (HHG) delivery and storage entitlements
- Manages Storage-In-Transit (SIT) suspense files and prepares documentation for storage extensions between authorized time limits
- Verifies & certifies contractor invoices prior to submission for payment
- Validates reimbursement packages for personnel utilizing the Personally Procured
- Method (PPM) program
- Acomplishments: Aided 3 unit dorm relocation; provided concise entitlements brief, moved 450 mbrs in 2 days
- Discovered 22 misdirected ladings, contacted local ports and expedited release, decreased movement time by 75%
- Administered 150 direct consignments, notified personnel within 1 hour, arranged same day delivery to residence
- Established
- PPM auditing procedures, quality-checked and certified 285 documents, forwarded for payment same day
- Oversaw detailed tracking database, monitored inbound VIP relocations, accommodated all delivery requests., Traffic Management Flight
- Duties, Manages the combined efforts of 33 military and civilian personnel in the Traffic Management Flight
- Oversees the operations of the Cargo
- Movement, Personal Property, Passenger Travel and Air Terminal Operations sections
- Provide technical expertise in resolving problems and evaluates performance of all activities
- Identifies training requirements and ensures proper maintenance of flight's training records and plans
- Ensures cost effective use of funds and proper utilization of a variety of modes of commercial transportation
- Coordinates moves of passengers, equipment, household goods, missiles and missile guidance systems (MGS)
- Directs flight's programs, monitors suspenses and provides technical advice to Flight Chief and Logistics Readiness Squadron Commander
- Accomplishments: Managed the transportation of 36 missiles and 70 MGS valued at $2B, which was a positive impact to the 341st Wing's 99% ICBM alert rate
- Orchestrated 130 tons of Red Horse GWOT assets to meet Sea lift, supporting both OEF and OIF operations
- Oversaw all Patriot Express and commercial travel bookings, ensuring 100% seat utilization and obligated $600K in revenue
- Managed the counseling of 2,200 Wing personnel on household goods entitlements, assured 100% customer satisfaction
- Capitalized World Wide Express industry opportunities by acquiring DHL account, which expanded capabilities by 50%
- Aggressively evaluated the Packing and Crating and Commercial Ticket Office contracts, 100% Air Force Space Command (AFSPC) compliance
- Instituted
- Wood Packaging Material program, 23 personnel trained, first AFSPC base operational prior to start date.
Air Force, Traffic Manager
Air Force AD
RAF Mildenhal, United Kingdom
08.2001 - 08.2005
- Hours per week: 40
- HQ 3, Numbered Air Force traffic manager, responsible for providing policy and guidance to all Third Air Force (3 AF) units in Germany, Norway, Iceland,
- Portugal and the United Kingdom (UK)
- Coordinates time-sensitive realignment and retrograde munitions movements with 3 AF activities, Military Traffic Management Command and the UK Ministry of Defense (MOD)
- Directs USEUCOM dominant-user authority for traffic management support throughout the UK and Norway
- Develops and administers commercial passenger and household goods tenders, and commercial trucking contracts for use by Department of Defense activities assigned
- Resolves complex transportation matters with Her Majesty's Customs and Excise, MOD, Suffolk Coastal Port Health authority, State Department and US Department of Agriculture as necessary
- Accomplishments: handpicked to work time-sensitive base support plan for bed-down of forces at classified sites in support of Operation IRAQI FREEDOM, ensuring successful deployment reception
- Provided decisive travel guidance to all UK activities by writing, staffing and publishing 3 AF Instruction 24-101, Commercial Passenger Transportation Within or Originating from the UK
- Conducted operational planning meeting with English, Wales and Scottish (EWS) Railways and secured rail movement for 120 sealift containers, first use of EWS rail in 12 years, superb initiative saved government $20K
- Directed the movement of an Army Howitzer being shipped by the British military Royal Ordinance Unit, efforts strengthen US/UK forces relations in transportation areas.
Education
NonCommissioned Officer Developement Course -
NonCommissioned Officer Developement Course
MacDill Afb Fl08.1999
Certificate of Completion -
Senior Noncommissioned Officer Academy
Osan AB, Korea07.2008
Semester Completion Certs - Financial Planning And Services
Miami University
Online09.2010
Coursework Completed - undefined
Phoenix University, Some College
8.2010
Certification of Completion -
Training The Trainer Course
MacDill AFB FL10.2000
Certification of Completion United States -
NonCommissioned Officer Developement Course
MacDill AFB, FL8.1997
Communication Sciences And Disorders
Chapman University
02.1992
Skills
- Compliance understanding
- Property management
- Delivery issues resolution
- Routing plans
- Emergency shipments
- Logistics functions
- Public speaking
Timeline
LEAD, Transportation Assistant
USAF
05.2011 - Current
Chief, Personal Property
Air Force
11.2008 - 04.2011
NCOIC, Quality Assurance
Air Force US
10.2007 - 10.2008
Superintendent, Transportation Management Office
Malmstrom AFB
09.2005 - 10.2007
Air Force, Traffic Manager
Air Force AD
08.2001 - 08.2005
NonCommissioned Officer Developement Course -
NonCommissioned Officer Developement Course
Certificate of Completion -
Senior Noncommissioned Officer Academy
Semester Completion Certs - Financial Planning And Services
Miami University
Coursework Completed - undefined
Phoenix University, Some College
Certification of Completion -
Training The Trainer Course
Certification of Completion United States -
NonCommissioned Officer Developement Course
Communication Sciences And Disorders
Chapman University