Marcel Hill
Warner Robins,GA
Summary
Proven leader with a track record of enhancing customer satisfaction and increasing sales at Advance Auto Parts. Expert in team leadership and time management, adept at resolving customer disputes and driving team performance. Skilled in verbal and written communication, consistently achieving sales targets through effective strategy and staff management.
Overview
9
9
years of professional experience
Work History
Manager of Tire Sales/Assistant Manager
Tire Plus Complete Auto Care
02.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Identified and properly disposed of tires worn or damaged beyond restoration, informing clients of need for replacement and guiding through new tire and warranty selection process.
Commercial Parts Professional
Oreilly Auto Pats
01.2021 - 02.2023
- Streamlined order processing for quicker turnaround times, resulting in increased sales and repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Commercial Parts Manager
Advance Auto Parts
03.2015 - 01.2021
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Education
Central Georgia Technical College
Macon, GAHigh School Diploma -
Rutland High School
Macon, GA05.2013
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Staff Management
Timeline
Manager of Tire Sales/Assistant Manager
Tire Plus Complete Auto Care
02.2023 - Current
Commercial Parts Professional
Oreilly Auto Pats
01.2021 - 02.2023
Commercial Parts Manager
Advance Auto Parts
03.2015 - 01.2021
Central Georgia Technical College
High School Diploma -
Rutland High School
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