Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Marcel Hunt

Evansville ,IN

Summary

Dynamic customer service professional with experience at Southwest Airlines, excelling in relationship building and critical thinking. Proven track record of enhancing customer satisfaction through effective problem resolution and operational efficiency. Proficient in data entry and Microsoft Excel, consistently delivering results in fast-paced environments.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

Evansville Water & Sewer Utilities
Evansville, IN
10.2025 - Current
  • Responded to customer inquiries regarding utility services and billing issues.
  • Assisted customers in setting up new accounts and service requests.
  • Processed payments and managed account transactions accurately.
  • Collaborated with technical teams to resolve service-related problems efficiently.

Ops Agent

Southwest Airlines
Nashville, TN
11.2023 - 11.2024
  • Provided exceptional customer service to ensure positive travel experiences.
  • Assisted passengers with check-in processes and baggage handling procedures.
  • Collaborated with team members to maintain operational efficiency during peak hours.
  • Resolved customer inquiries and concerns promptly, enhancing satisfaction levels.

Ramp Agent

Southwest Airlines
Nashville, TN
06.2016 - 11.2023
  • Loaded and unloaded baggage efficiently to ensure timely aircraft departures.
  • Operated ground support equipment, including tugs and conveyor belts, with a focus on safety protocols.
  • Assisted in ramp operations by coordinating aircraft movements and maintaining clear communication with crew members.
  • Conducted routine inspections of ground handling equipment to identify maintenance needs and improve reliability.

Assistant Basketball Coach

Arizona Road Racers
Phoenix, AZ
04.2017 - 03.2018
  • Assisted in developing practice plans to enhance team performance and skill development.
  • Collaborated with head coach to analyze game strategies and improve player execution.
  • Provided mentorship and support to athletes, fostering personal growth and teamwork.
  • Evaluated player performance through video analysis, delivering constructive feedback for improvement.

Education

Certificate - CPR And First Aid Certification

American Safety Health Institute
Evansville, IN
08-2025

High School Diploma - Art Education

Artesia High School
Lakewood, CA
05-2001

Skills

Customer service

Active listening

Critical thinking

Data entry

Relationship building

Dedicated to being on time

Timeline

Customer Service Representative

Evansville Water & Sewer Utilities
10.2025 - Current

Ops Agent

Southwest Airlines
11.2023 - 11.2024

Assistant Basketball Coach

Arizona Road Racers
04.2017 - 03.2018

Ramp Agent

Southwest Airlines
06.2016 - 11.2023

Certificate - CPR And First Aid Certification

American Safety Health Institute

High School Diploma - Art Education

Artesia High School
Marcel Hunt