MARCEL QUIROS
San Leandro,CA
Summary
Results-driven operations manager with a track record of transforming underperforming facilities into profitable centers. Achieved a remarkable turnaround from a 35% loss to 10% profitability and accelerated new location launch timelines. Focused on strategic planning, team empowerment, and process optimization to drive operational excellence.
Overview
1
1
Language
11
11
years of professional experience
Work History
Senior Operations Manager
Ridwell
San Leandro, California
05.2025 - Current
- Oversaw operations of two facilities generating $4.8 million in annual revenue.
- Transformed facility performance from 35 percent loss to 10 percent profitability within four months.
- Launched new location in Sonoma, achieving profitability two months ahead of target.
- Streamlined waste collection processes, improving operational efficiency and service delivery.
- Analyzed operational workflows to identify and implement improvement opportunities.
- Coordinated logistics for waste pickup and sorting activities, optimizing resource allocation.
- Managed team performance to ensure consistent delivery of high-quality service.
- Maintained profitability through strategic oversight, ensuring adherence to best practices.
General Manager
Mendocino Farms
Vacaville, California
06.2024 - 04.2025
- Established operational standards to improve workflow and efficiency across locations.
- Enhanced team performance through monitoring and empowering personnel.
- Achieved daily goals through effective scheduling and delegation of assignments.
- Maintained product availability by managing inventory levels and ordering supplies.
- Implemented safety protocols and monitored compliance among staff members.
- Managed daily opening and closing procedures, verifying cleanliness and handling cash.
Area Director
Shake Shack
Sac/North & South Bay, CA
06.2022 - 06.2024
- Oversaw a team of 500+ employees and 10 managers.
- Evaluated P&L's of $50-$83 million in sales annually
- Developed and promoted 27 managers, 30+ trainers and 30 NSO (New Store Opening) trainers.
- Managed operations for 8-13 retail locations, achieving compliance with company standards.
- Achieved excellent guest experience by developing team of top performers committed to high standards.
- Enhanced training programs and implemented new store processes to maximize manager efficiency.
- Controlled food cost and Inventory better than company standard.
- Promoted team cohesion through structured activities and open communication.
Senor General Manager
Shake Shack
Palo Alto/Santa Clara, CA
01.2020 - 06.2022
- Managed 100+ employees and 10 managers.
- Monitored financial reports to identify trends and opportunities for improvement in $12.5 million pnl.
- Developed internal talent through promotions of 10 managers, 30+ trainers/cross trainers, and 5 NSO trainers.
- Delivered exceptional guest experiences by ensuring service met and exceeded company standards.
- Streamlined daily store operations by ensuring efficient processes and delivering excellent customer service.
- Calculated operational goals for store and regularly reviewed progress with the team.
General Manager
Shake Shack
Palo Alto, CA
12.2018 - 01.2020
- Managed a P&L of $6.5 million dollars.
- Developed strong, resilient team through targeted identification and onboarding of highly qualified candidates for key positions.
- Promoted five managers to strengthen leadership within the organization.
- Coordinated personal development initiatives for team of up to 60 employees, enhancing skills and engagement.
- Mediated and resolved employee, customer, and vendor disputes, fostering positive relationships and maintaining operational continuity.
- Directed employee selection, retention and continuous improvement.
R4/Restaurateur District Manager
Chipotle
San Jose, CA
07.2015 - 12.2018
- Oversaw 8-10 locations in South Bay Area, ensuring operational consistency.
- Supported 22+ locations with over 600 employees, maintaining service quality during transitions.
- Ensured company profitability through informed decision-making based on operational metrics, driving growth and market share.
- Analyzed key metrics and developed actionable solutions to close gaps, reduce operational deficiencies and financial risks.
- Successfully and strategically opened 6 new locations in complex markets
- Trained and developed external General and District Managers.
Education
Associate in Arts (A.A.) - Administration of Justice
Mt. San Jacinto
Menifee08-2011
Skills
- Supply Chain Management
- Financial Analysis
- Strategic Planning
- Workflow optimization
- Inventory Control
- Team Management
- Team building
- Operational Training
- Cross-functional Collaborator
- Strategic planning
- Productivity enhancement
- Organizational Skills
Languages
Spanish
Professional
Timeline
Senior Operations Manager
Ridwell
05.2025 - Current
General Manager
Mendocino Farms
06.2024 - 04.2025
Area Director
Shake Shack
06.2022 - 06.2024
Senor General Manager
Shake Shack
01.2020 - 06.2022
General Manager
Shake Shack
12.2018 - 01.2020
R4/Restaurateur District Manager
Chipotle
07.2015 - 12.2018
Associate in Arts (A.A.) - Administration of Justice
Mt. San Jacinto