Marcel Tchatchou
IT Solutions
Indianapolis,United States
8
years of professional experience
Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures. Reliable IT Technician confirms resolution of assigned tickets by performing comprehensive diagnostics and follow-ups. Communicates well with both technical and non-technical personnel and customers.
Work History
IT Technician Lead Tech
5 Years 10 Months- Led field deployments, coordinating equipment swaps, upgrades, and workstation refreshes with minimal disruption.
- Mentored junior technicians on diagnostics, customer communication, and standard support procedures.
- Guided assisting technicians on filed installation and configuration projects: desktops, laptops, peripherals, and network devices for end users.
IT Technical Support Specialist
7 Years 10 Months- Resolved complex hardware, software, and network issues through remote and on-site support.
- Diagnosed system failures using ticketing tools, logs, and troubleshooting workflows.
- Installed, configured, and maintained desktops, laptops, printers, and peripheral devices.
- Administered user accounts, permissions, and password resets across enterprise systems.
Education
Master of Science - Technical And Scientific Communication
Skills
Software Management
Analytical and Methodical
Account Administration
Collaborative Team Player
Timeline
IT Technician Lead Tech
Field Nation
01.2021 - CurrentRead More
IT Technical Support Specialist
IT Solutions
01.2019 - CurrentRead More
Michigan Technological University
Master of Science from Technical And Scientific Communication
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