Marcel Urena
Davenport,United States
Summary
Proficient bartender with a strong background in the hospitality industry, boasting over 10 years of hands-on experience. Strong organizational skills and the ability to handle high-pressure situations with grace and efficiency. An innate ability to connect with customers, creating a warm and inviting atmosphere that keeps them coming back. Adept at multitasking, maintaining cleanliness and order in the bar area, and handling cash transactions accurately.
Overview
8
8
years of professional experience
Work History
Bartender
Rosen Hotels & Resorts
Orlando, FL
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
Bartender
Travel + Leisure
04.2016 - Current
- Served high customer volumes during special events, nights, weekends, and holidays.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer and shift needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Education
Bachelor Of Arts -
University of Central Florida
Orlando, FL05.2015
Skills
- Payment Processing
- Beverage Preparation
- Suggestive Selling
- Menu Memorization
- Food Service
- Responsible Alcohol Service
- Customer Service Expertise
- Engaging Personality
- Customer Service
- Highly Reliable
- Hospitality Service Expertise
- Strong Multitasking
- Excellent Communication
- Adaptability
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Bartender
Travel + Leisure
04.2016 - Current
Bachelor Of Arts -
University of Central Florida
Bartender
Rosen Hotels & Resorts
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