Marcel Williams
Richton Park,IL
Summary
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Amazon
Joliet, IL
11.2024 - Current
- Performed data entry into various electronic systems.
- Performed data entry tasks using MS Office applications.
- Ensured the accuracy of data entry into databases.
- Identified the needs of customers promptly and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
Customer Service Representative
Circle K Gas Station
Mokena, IL
04.2024 - 08.2025
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Maintained work area and kept cash drawer organized.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Emptied wastebaskets and replaced liners.
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
Customer Service Representative
Amazon
Monee, IL
09.2023 - 02.2024
- Maintained detailed records of customer interactions, transactions, and comments for future reference.
- Identified opportunities for upselling additional products or services based on customer needs.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Education
CompTIA+
South Bronx Job Corps Academies
The Bronx, NY03-2020
High School Diploma -
Wood-Ridge Jr./Sr. High School
Woodridge, NJ06-2018
Skills
- Data entry
- Microsoft Office 365 (Word, Excel, OneNote, & PowerPoint)
- Customer service
- Problem-solving aptitude
- Cash handling
- Customer engagement
- Record keeping
- Attention to detail
- Customer service excellence
- Team collaboration
- Multi-line phone talent
- Account updating
- Order processing
Timeline
Customer Service Representative
Amazon
11.2024 - Current
Customer Service Representative
Circle K Gas Station
04.2024 - 08.2025
Customer Service Representative
Amazon
09.2023 - 02.2024
CompTIA+
South Bronx Job Corps Academies
High School Diploma -
Wood-Ridge Jr./Sr. High School
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