Marcel Zam

• Provided feedback to Area Manager on associate barriers encountered
• Coached associates on standard work sequences and remove any issues preventing quality work.
• Provided feedback to associates on improving rate and safety.
• Collaborated with cross-functional teams to align production plans with customer requirements.
• Established positive relationships with tour members through fun and engaging conversation.

• Conducted regular cycle counts to maintain accurate inventory data while minimizing disruption to daily operations.
• Resolved discrepancies between physical stock levels and recorded quantities through diligent research and problem-solving skills.
• Performed data entry and completed proper paperwork.
• Recorded information, shortages, and discrepancies to keep records current and accurate.

• Trained and mentored junior staff on customer service strategies and techniques.

• Prepared all orders in a timely and accurate manner to ensure excellent customer experience across all touchpoints.

• Performed rescheduling and reconciliations of orders. Coordinated deliveries and pick-ups of orders.

• Maintained full operational information of pharmacy operations, adhering to strict safety, quality, and production standards.