Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Marcela Aguilar Guzman

Austin,TX

Summary

Dynamic and results-driven professional with extensive experience in customer service at IHOP and Chipotle. Proven ability to enhance customer engagement through strong multitasking and team collaboration. Recognized for effectively resolving customer inquiries and coaching team members, ensuring a seamless dining experience and operational excellence.

Overview

2025
2025
years of professional experience

Work History

Waitress

IHOP
  • Provided exceptional customer service in high-volume dining environment.
  • Assisted guests with menu selections and answered inquiries promptly.
  • Processed orders accurately using point-of-sale system for efficient service.

Retail Sales Associate

Tyler’s
Austin, TX
01.2024 - 11.2024
  • Assisted customers in locating products and provided knowledgeable recommendations.
  • Maintained visual merchandising standards to enhance product presentation and store aesthetics.
  • Collaborated with team members to achieve daily sales goals and improve customer engagement.

Cashier Team Lead

Chipotle
Pflugerville, TX
01.2021 - 01.2024
  • Provide coaching and shadowing sessions for new cashiers and floor associates.
  • Supervise employees during peak hours.
  • Successfully handled costumers complaints and inquiries in a timely and professional manner.

Education

High School Diploma -

Acellus Academy
11020 N Ambassador Dr, Kansas City, MO 64153
05.2023

Skills

  • Customer service
  • Strong multitasking
  • Greeting guests
  • Team collaboration

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Retail Sales Associate

Tyler’s
01.2024 - 11.2024

Cashier Team Lead

Chipotle
01.2021 - 01.2024

Waitress

IHOP

High School Diploma -

Acellus Academy