Marcela Avalos
Springdale,AR
Summary
Goal-driven Service Manager offering over 3 years of successfully establishing and maintaining good working relationships with customers to encourage customer retention and referrals. Maintains high-quality service repairs and minimizes comebacks. Communicative and team player oriented with various skills.
Overview
3
3
years of professional experience
Work History
Service Manager
Chipotle
Fayetteville, AR
10.2021 - Current
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Implemented quality assurance protocols to ensure timely completion of projects according to customer specifications.
- Maintained accurate records of all service requests, including resolution times and costs incurred.
- Monitored service performance metrics to identify areas of improvement.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
Cashier
Lokomotion
Fayetteville, AR
04.2021 - 02.2023
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Education
High School Diploma -
Harber-High School
Springdale05-2023
Skills
- Customer Service
- Customer Service Management
- Work Planning and Prioritization
- Fluent in Spanish
- Problem-Solving
- Bilingual English and Spanish
- Team Collaboration and Leadership
- Goal-Oriented
- Outgoing and Energetic
- Multitasking and Organization
- Proficient in Excel, Word, Power Point
Languages
Spanish
Professional
English
Professional
References
References available upon request.
Timeline
Service Manager
Chipotle
10.2021 - Current
Cashier
Lokomotion
04.2021 - 02.2023
High School Diploma -
Harber-High School