Marcela E Diaz Diaz
Renton,WA
Summary
Experienced and proactive professional with 17 years of experience in home care, demonstrating expertise in case management, integrated services delivery, and personnel supervision. Seeking to apply my skills effectively in the Counselor/Case Manger position at the City of Seattle's Human Services Division / Aging and Disability Services.
Overview
32
32
years of professional experience
Work History
Home Care Supervisor
Sea Mar CHC
8915 14th Ave S. Seattle, WA 98108
10.2006 - Current
- Responsible for coordinating the provision of home care services to clients referred by case mangers from DSHS and other organizations that have contract with Sea Mar CHC.
- Assign workers to provide services to clients based on their plan of care, and schedule them for adequate shift coverage.
- Resolve client's and employee's complains and problems.
- Train employees on the home care program policies and procedures to confirm understanding and compliance, and develop educational material to train them.
- Ensure that the home care program complies with the Washington state laws and procedures.
- Manage a caseload of 80 / 70 clients and supervise 70 /60 employees.
- Maintain communication with client's case mangers and people involved in their care regarding their progress and incidents.
Wholesale Department Coordinator
Macrina Baking Company
Seattle, WA
03.2004 - 09.2006
- Managed customer's' orders.
- Coordinated the production with the bakers team.
- Coordinated the delivery process with drivers and packers.
- Ensured orders were accurate and on time.
- Provided information about the company products.
- Supported the marketing process to obtain more customers.
- Solved problems.
Caregiver/Home Caretaker
Chesterfield Services
Seattle, WA
12.2002 - 03.2004
- Assisted clients with activities of daily living based on their plan of care, promoting independence and quality of life.
- Maintained a safe and clean environment for clients, reducing risks and ensuring optimal health outcomes.
- Reported to the home care supervisor about clients incidents and progress.
Technical Assistance Coordinator
Boyaca Government
Boyaca - Colombia
09.1998 - 12.2001
- Manged a team of 18 professionals to provide Agricultural and Animal Husbandry assistances to 123 municipalities in Boyaca state.
- Assisted in the enforcement of federal agricultural regulations in the same state.
- Coordinated regional vaccination programs for foot and mouth disease in livestock.
- Coordinated training course for professionals, technicians and farmers.
Agricultural Diagnostic Center Coordinator
Boyaca Government
Boyaca - Colombia
09.1995 - 02.1998
- Coordinated the activities of the laboratories of Veterinary Medicine and Entomology.
- Promoted the use of the diagnostic aides in the animal health field in Boyaca state.
- Ensure accuracy of services.
- Facilitated collaboration with national and international organizations, managing partnership activities.
Veterinarian
Garagoa Municipality - Boyaca - Colombia
Boyaca - Colombia
01.1994 - 03.1995
- Advised farmers on animal health and production.
- Develop programs to prevent the most prevalent diseases in the region.
- Provided diagnoses and medical treatment to large and small animals.
- Supported marketing program for agricultural products.
Veterinarian
Emergency Pet Hospital
Bogota - Colombia
01.1992 - 12.1993
- Provided diagnosis and medical treatment for pets.
- Developed surgical and hospitalization procedures.
- Advised pet owners on their pet's health care
Education
No Degree - Home Care Continuing Education
SEIU Health Care NW / Training Partnership
Seattle, WANo Degree - Introduction To Anatomy And Physiology
Seattle Central Community College
Seattle, WA04.2004
No Degree - Introduction To Medical Terminology
Seattle Central Community College
Seattle, WA03.2004
No Degree - Fundamentals of Caregiving
PRN
Lakewood, WA08.2003
No Degree - Animal Health And Production
Egyptian International Center
El Cairo - Egypt12.2001
No Degree - Sustainable Agriculture
Universidad De Ciencias Agropecuarias
La Habana - Cuba09.2001
Bachelor of Science - Veterinary Medicine
Universidad De La Salle
Bogotá - Colombia08.1993
Skills
- Capable of managing administrative duties related to services delivery
- Logistic and management skills
- Strong costumer services skills, diplomatic and patient
- Problem-solving abilities
- Leadership
- Willingness to learn
- Team work and collaboration
- Computer skills
- Bilingual Spanish/English
Languages
Spanish
Native or Bilingual
Timeline
Home Care Supervisor
Sea Mar CHC
10.2006 - Current
Wholesale Department Coordinator
Macrina Baking Company
03.2004 - 09.2006
Caregiver/Home Caretaker
Chesterfield Services
12.2002 - 03.2004
Technical Assistance Coordinator
Boyaca Government
09.1998 - 12.2001
Agricultural Diagnostic Center Coordinator
Boyaca Government
09.1995 - 02.1998
Veterinarian
Garagoa Municipality - Boyaca - Colombia
01.1994 - 03.1995
Veterinarian
Emergency Pet Hospital
01.1992 - 12.1993
No Degree - Home Care Continuing Education
SEIU Health Care NW / Training Partnership
No Degree - Introduction To Anatomy And Physiology
Seattle Central Community College
No Degree - Introduction To Medical Terminology
Seattle Central Community College
No Degree - Fundamentals of Caregiving
PRN
No Degree - Animal Health And Production
Egyptian International Center
No Degree - Sustainable Agriculture
Universidad De Ciencias Agropecuarias
Bachelor of Science - Veterinary Medicine
Universidad De La Salle