Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Marcela Hernandez

Elmendorf,TX

Summary

Dedicated Customer Service Representative with over six years of experience, bringing planning and problem-solving abilities. Organized and structured, with natural relationship-building and leadership capabilities. Offering several years of success in resolving customer concerns and inquiries. Versed in accurately documenting call details, and preparing reports.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Cowboys Air Conditioning & Heating
San Antonio, TX
01.2025 - Current
  • Answered customer inquiries via phone, email, and chat.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Followed up on sales leads through outbound calling.
  • Updated and maintained databases with current information.
  • Maintained accurate records of all work performed in accordance with company guidelines.
  • Responded to customer inquiries and complaints, providing timely and effective solutions to HVAC issues.

BDC Representative

World Car Mazda Kia San Antonio
San Antonio, TX
07.2024 - 12.2024
  • Processed incoming calls, emails, and web chat requests promptly and professionally.
  • Scheduled vehicle-showing appointments for sales team and provided reminder phone calls to customers.
  • Followed required scripts and guidelines for inbound and outbound sales calls.
  • Received bonuses for the amount of appointments scheduled and appointment shows.

Lead Cashier/Assistant Manager

Tapatia Meat Market & Bakery
San Antonio, TX
03.2019 - 07.2024
  • Conducted weekly inventory checks to ensure product availability for customers.
  • Received and recorded cash, checks, and transfers.
  • Resolved customer complaints in a timely manner to ensure customer satisfaction.
  • Performed outbound calling campaigns to promote new products or services.

Education

High School Diploma -

East Central High School
San Antonio, TX
06-2019

Skills

  • Store Opening and Closing
  • Customer service
  • Call logging
  • Follow-up calls
  • Outbound calling
  • Sales follow-up
  • Data entry
  • Appointment scheduling

Languages

  • Spanish - Speaking/Writing ~ Fluent

Timeline

Customer Service Representative

Cowboys Air Conditioning & Heating
01.2025 - Current

BDC Representative

World Car Mazda Kia San Antonio
07.2024 - 12.2024

Lead Cashier/Assistant Manager

Tapatia Meat Market & Bakery
03.2019 - 07.2024

High School Diploma -

East Central High School
Marcela Hernandez