Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Marcela Toledo

New York City

Summary


Professional coffee specialist prepared for leadership role in fast-paced environment. Strong focus on team collaboration and achieving results. Highly skilled in crafting beverages, customer service, and inventory management. Reliable and adaptable to changing needs, ensuring consistent quality and efficiency.

Overview

7
7
years of professional experience

Work History

Lead Barista/Supervisor

Tiffany & Company
04.2024 - Current
  • Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
  • Mentored new staff members on proper techniques for espresso preparation and milk steaming, ensuring high-quality beverages.
  • Collaborated with the management team to develop innovative beverage recipes, increasing sales and customer satisfaction.
  • Utilized strong communication skills to foster a collaborative work environment among team members, resulting in increased productivity.

Bartender/Server

The Butchers Daughter
10.2022 - Current
  • Memorized, prepared, mixed drinks, poured wine, beer and non alcoholic beverages
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Manteined bar stocks, replenishing daily as necessary
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.

Barista

Menotti's Coffee Shop
09.2018 - 10.2022
  • Expanded product knowledge by attending industry seminars, workshops, and tastings to stay current on trends in specialty coffee culture.
  • Educated customers about coffee origins and flavor profiles, fostering a greater appreciation for specialty coffee offerings.
  • Enhanced customer experience by providing exceptional service and maintaining a clean, welcoming environment.
  • Maintained high standards of food safety by enforcing strict adherence to company policies and local health regulations.

Education

Curso De Barista Internacional

Co & Co
Bogota, Colombia
07-2018

B.A - HUMANITIES TEFL-ESL TEACHING

Universidad Surcolombiana
09.2018

Skills

  • Excellent Customer Service
  • POS Systems
  • Drawer Balancing
  • Multitasking
  • Creative Problem Solving
  • Latte Art
  • Product Photography

Languages

English
Spanish

Timeline

Lead Barista/Supervisor

Tiffany & Company
04.2024 - Current

Bartender/Server

The Butchers Daughter
10.2022 - Current

Barista

Menotti's Coffee Shop
09.2018 - 10.2022

B.A - HUMANITIES TEFL-ESL TEACHING

Universidad Surcolombiana

Curso De Barista Internacional

Co & Co