Marcela Macias
Phoenix,AZ
Summary
Detailed-oriented Leader with strong organizational skills and the ability to handle multiple projects simultaneously with a high level of accuracy.
Overview
8
8
years of professional experience
Work History
Regional Sales Producer
AO Globe Life-American Income
10.2024 - Current
- Educated clients on personalized Life insurance policies, coverage options and financial protection strategies to help them make informed decisions.
- Maintained a proactive referral collection system to increase weekly activity.
- Conducted training sessions for new sales agents, focusing on effective habits, sales technique and organizational structure.
- Developed and implemented a comprehensive recruitment process, successfully sourcing, interviewing and hiring new agents.
- Utilized EAPP to manage sensitive client information and update existing and new client Policies.
Lobby Bar Manager
The Global Ambassador
11.2023 - 08.2024
- Server Trainer promoted to Bar Manager one month into the hotels grand opening.
- Successfully led a high-preforming team to exceed revenue goals by 450% over initial projections through exceptional guest service, cultivating customer loyalty, and implementing strategic upselling techniques.
- Trained a new bar team in standard operating procedures, emphasizing sales-driven service while enhancing their knowledge of spirits, wine, and cuisine.
- Served as the primary point of contact and maintained strong relationships with VIP Guest. Ensuring an individually tailored experience to fit each VIP's needs.
- Developed weekly staff schedules to align with labor costs and sales targets.
- Addressed and resolved team conflicts effectively, fostering a positive and productive work environment.
Server
ZUZU
07.2022 - 11.2023
- Provide a professional fine dining experience during restaurant buyouts
- Navigating guest through our detailed dinner menu while providing pairable drink options
- Maintaining friendly and professional service in a high-speed environment.
Bartender, Server, Trainer
Twin Peaks
11.2021 - 05.2022
- Developing authentic and personable relationships to ensure returning guest
- Upselling in order to maintain the highest PPA (Per Person average) on shift
- Training host and servers on ideal hospitality combined with a service based selling approach
Sales associate, Lab Assistant, Key holder
LensCrafters
01.2021 - 11.2021
- Preformed opening and closing responsibilities, prepping team with appointments, weekly reports and business mission
- Providing expert advice regarding individual insurance plans and claims
- Inspecting glasses and cutting lenses while tracking incoming orders
Bartender, Server, Trainer
Twin Peaks
05.2018 - 01.2021
- Adapting to customer ambiguity and offering alternative options
- Coaching staff members on product and service requirements and guidelines
- Creation of weekly schedules for multiple staff members and position classifications
Guest Service Manager, Server
Joey Restaurants
08.2017 - 05.2018
- Actively listened and resolved customer complaints and escalations to support various business functions
- Managed, coached and cross trained junior to senior servers to align team with business vison
- Building and managing complex floor charts while scheduling upcoming reservations
Education
Hazen High School
06.2015
Skills
- Bilingual support
- Motivating leadership
- Guest/Client Relations Management
- Detail oriented
- Employee training and development
- Exceptional organizational skills
- Point of sale system proficiency
- Managing and dealing with ambiguity
- Technique based selling
- Conflict resolution
- Remote Closing
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Regional Sales Producer
AO Globe Life-American Income
10.2024 - Current
Lobby Bar Manager
The Global Ambassador
11.2023 - 08.2024
Server
ZUZU
07.2022 - 11.2023
Bartender, Server, Trainer
Twin Peaks
11.2021 - 05.2022
Sales associate, Lab Assistant, Key holder
LensCrafters
01.2021 - 11.2021
Bartender, Server, Trainer
Twin Peaks
05.2018 - 01.2021
Guest Service Manager, Server
Joey Restaurants
08.2017 - 05.2018
Hazen High School
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