Marcela Rincon
Macy's
Tampa,FL
Work Preference
Desired Job Title
Corporate Travel ConsultantCustomer Service RepresentativeAdministrative AssistantWork Type
Part TimeLocation Preference
RemoteSummary
Dynamic Travel and Grants Specialist with over 20 years of expertise in U.S. government and corporate travel, federal grants administration, and FTR compliance. Proven ability to manage multimillion-dollar programs, including a $13M annual travel initiative supporting more than 13,000 travelers throughout Latin America. Proficient in optimizing travel operations, managing budgets, and fostering strong vendor relationships while delivering exceptional customer service. Bilingual in English and Spanish, enhancing communication and collaboration in diverse environments.
24
years of professional experience
1
Certification
3
Languages
Work History
Seasonal Retail Sales Associate
10 Months- Provided exceptional customer service, enhancing shopping experiences for diverse clientele.
- Assisted in merchandising strategies, ensuring appealing and organized product displays.
- Managed inventory levels, contributing to effective stock control and replenishment processes.
Travel Operations Supervisor
10 Years 3 Months- Coordinating official travel for more than 13,000 participants while ensuring compliance with federal and departmental travel regulations (FTR).
- Advised and supported Department of State officers on travel policy, cost control, and authorization processes, including TAR preparation and documentation review.
- Oversaw daily travel operations and supervised a small team of coordinators, ensuring accuracy, efficiency, and timely service delivery across all travel requests.
- Served as the primary point of contact for program-related travel, training logistics, and event coordination, maintaining strong communication with internal offices, vendors, and travelers.
- Fostered collaboration with program and finance stakeholders to resolve travel and expense-related issues, improving workflow, compliance, and customer satisfaction.
Travel Coordinator
10 Years 11 Months- Provided high-quality, end-to-end customer service for over 120 U.S. government travelers.
- Handled VIP travel arrangements, including lodging, transport, and special requests with precision and discretion.
- Consistently praised for clear communication and service efficiency in high-pressure situations.
Education
Associate of Science - Travel & Tourism Administration
Skills
Customer Service & Client Relations
Conflict Resolution & Problem Solving
Teamwork & Cross-functional Collaboration
Communication (Bilingual: English/Spanish)
Travel Management & Itinerary Coordination
Budget Oversight & Cost Optimization
Travel Program Management & Leadership
Federal Travel Regulations (FTR) & Federal Compliance
Federal Travel Systems
Native E2 Solutions
Vendor & Contract Management
Accomplishments
- Led large-scale travel operations under a $13M U.S. State Department Cooperative Agreement, managing end-to-end logistics for over 13,000 travelers annually with full compliance to federal travel policies.
- Oversaw Travel Authorization Requests (TAR) and expense reporting processes, ensuring accuracy, timeliness, and alignment with Joint Travel Regulations (JTR).
- Proficient in federal travel systems; maintained strict adherence to audit requirements and documentation standards.
- Supervised and mentored travel coordinators, fostering a high-performing, customer-focused team culture committed to service excellence and operational accuracy.
- Recognized for outstanding leadership and service; promoted and selected for advanced regional service training with American Airlines Bogotá.
Certification
- Project Management Training U.S.
- Government Travel Policy & Regulations – U.S. Department of State
- Grants Officer Representative Certification (GOR) – Foreign Service Institute (PY220 & PY221)
Languages
Spanish
English
German
Timeline
Seasonal Retail Sales Associate
Macy's
11.2025 - Current
Travel Operations Supervisor
US Embassy Bogota
09.2013 - 12.2023
Travel Coordinator
US Embassy Bogota
10.2002 - 09.2013
Inuniversitas University
Associate of Science from Travel & Tourism Administration
Awards
- Extra Mile Award, 2022, Organized first INL hemisphere-wide travel & event conference.
- Customer Service Award, 2019, Key contributor to successful INL Bogotá vendor fair.
- Certification of Appreciation, 2017, Recognized for outstanding inter-agency travel support.
Languages
1,4,5