Marcela Sanchez
Anaheim,CA
Summary
Talented Patient Case Coordinator offering organized, methodical and thorough approach. Well-versed in Workers Compensation Claims as well as Private Insurance with 18 years of experience in field.
Overview
18
18
years of professional experience
Work History
Case Coordinator II
VQ OrthoCare Industries
08.2005 - 09.2023
- Completed various administrative tasks such as making phone calls, answering emails and inputting data into systems.
- Maintained current knowledge of applicable procedures and compliance requirements to optimize effectiveness.
- Collaborated with departments such as Distribution Center and Management on daily basis to resolve issues.
- Discussed cases with Management, providers and staff.
- Documented each patients' activity in program-specific databases.
- Coordinated multiple facets of process without sacrificing performance.
- Administered patient follow-up, data collection, clinical monitoring and coordination with primary health care providers.
- Checked quality of case activities against established standards.
- Managed over numerous assigned cases and projects in a timely manner.
- Provided leadership, guidance and support to staff members including training of new hires.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
Education
High School Diploma -
Villa Park High School
Villa Park, CA06.2023
Skills
- Cross-Functional Communication
- Quality Controls
- Program Implementation
- Analytical Mindset
- Patient Care Understanding
- Excellent Communication Abilities
- Interpersonal Abilities
- Fluent in Spanish
- Cross-Functional Collaboration
- Patient Care Expertise
- Data Collection
- Quality Assurance
- Case Oversight
- Active Listening Strengths
- Project management
- Training and development
- Problem-solving abilities
- Organizational skills
- Time management
- Empathy and compassion
- Computer proficiency
- Attention to detail
- Critical thinking
- Effective communication
- Team collaboration
- Policy implementation
- Adaptability and flexibility
- Conflict resolution
Languages
Spanish
Native or Bilingual
Timeline
Case Coordinator II
VQ OrthoCare Industries
08.2005 - 09.2023
High School Diploma -
Villa Park High School
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