Summary
Work History
Education
Skills
Languages
Timeline
Generic

Marcela Solano

Orefield,PA

Summary

Customer service representative with a strong background in team collaboration and problem solving. Expertise in bilingual communication enhances customer interactions, while a calm demeanor ensures effective conflict resolution in high-pressure environments.

Work History

Customer Service Representative

Solano Consultants LCC
Allentown, Pennsylvania
04.2023 - 08.2023
  • Maintained accurate records of customer interactions in the database system.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.

Education

High School Diploma -

Parkland High School
2700 N Cedar Crest Blvd, Allentown, PA 18104
06-2025

Skills

  • Customer service
  • Conflict resolution
  • Data entry
  • Effective communication
  • Team collaboration
  • Problem solving
  • Bilingual communication

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Customer Service Representative

Solano Consultants LCC
04.2023 - 08.2023

High School Diploma -

Parkland High School
Marcela Solano