Marcela Wojcik
Spokane,WA
Summary
Excel professional with a proven track record of enhancing team performance and customer satisfaction. Skilled in multitasking, organization, and maintaining high work efficiency. Demonstrates exceptional team collaboration and positive guest interactions, significantly improving operational efficiency and service quality. Strong skills in supply restocking and inventory management, ensuring seamless daily operations. Energetic server with background in high-volume restaurant environments. Knows how to deliver superior guest service while maintaining professional rapport with team members. Strong skills in order and payment processing, upselling techniques and keeping areas clean and well-stocked. Committed to enhancing customer satisfaction by delivering memorable dining experiences.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Housekeeper
Several customers
Green Bay, Spokane, Post Falls, WI, WA, ID
12.2020 - Current
- Prioritized and organized tasks to efficiently accomplish service goals.
- Managed inventory and supplies to ensure materials were available when needed.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Assisted with customer requests and answered questions to improve satisfaction.
Chef Cook
Feast World Kitchen
Spokane, WA
05.2022 - 03.2024
- Prepared workstations with ingredients and tools to increase efficiency.
- Selected and developed recipes and planned menus, driving consistent food quality and production.
- Planned menus, ordered supplies, and managed kitchen staff.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
Server
Roockwood Retirement Communities
Spokane, WA
01.2023 - 04.2023
- Explained menu items, describing ingredients and cooking methods upon request.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Approached customers and engaged in conversation using effective interpersonal and people skills.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Performed opening and closing duties such as setting up the dining area, and restocking supplies.
Owner
Golden Grain Health Food General Store
São Paulo , São Paulo, Brazil
07.2015 - 01.2020
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Managed daily operations of business, including hiring and training staff.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
Restaurant Owner
Central Restaurant
São Paulo , São Paulo, Brazil
03.2010 - 01.2015
- Developed and implemented strategies to enhance team performance, improve processes, and boost results.
- Oversaw daily operations of the restaurant including staff scheduling, budgeting, and inventory management.
- Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
- Collaborated with chefs on new recipes, flavors, and presentations for dishes served in the restaurant.
Education
Some College (No Degree) - Journalism
Armando Alvares Penteado Foundation College
São Paulo Skills
- Team collaboration
- Positive guest interactions
- Multitasking and organization
- Inventory management
- Strong work ethic
Certification
- Certified Food Handler Permit, Spokane Health, 2025
- Certified CPR/AED/First-Aid (Infant, Child, Adult), National CPR Foundation, 2025.
- WA Driver License, 2022
- Master Coach Neuro Linguistic Programming, 2019.
Languages
Portuguese
Full Professional
English
Professional
Spanish
Limited
References
References available upon request.
Timeline
Server
Roockwood Retirement Communities
01.2023 - 04.2023
Chef Cook
Feast World Kitchen
05.2022 - 03.2024
Housekeeper
Several customers
12.2020 - Current
Owner
Golden Grain Health Food General Store
07.2015 - 01.2020
Restaurant Owner
Central Restaurant
03.2010 - 01.2015
Some College (No Degree) - Journalism
Armando Alvares Penteado Foundation College
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