Marc Elie Mordan
Lawrence,MA
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments. Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Residential Manager
American Training Inc.
Andover, MA
10.2020 - Current
- Ensure the individual's stability, safety, health promotion, maintenance, and the acquisition of community living skills.
- Provide support to elderly with cognitive and developmental abilities
- Provide crisis intervention and routine medication administration.
- Escort an individual outside the establishment for a doctor's visit.
- Maintain the cleanliness of the workplace.
- I interviewed clients individually and in groups to assess situations, capabilities, and problems.
- Identified appropriate community resources, and provided referrals for services.
Program Director
BayCove Human Service
Boston, MA
07.2020 - 10.2024
- Conducted needs assessments and developed program objectives.
- Managed budgeting processes, including creating forecasts and tracking expenses.
- Researched funding opportunities to support program initiatives.
- Facilitated staff meetings and educational work sessions to strengthen staff competencies.
- Hired and developed staff members to collaboratively achieve program goals.
- Maintained communication with clients throughout their involvement in the program.
- Organized and facilitated team meetings, workshops, and events.
- Provided leadership in developing innovative approaches to meet program goals.
- Reviewed existing programs and identified areas of improvement or expansion.
- Collaborated with external partners to leverage resources for the program's success.
- Recruited, hired, trained, supervised, coached, evaluated, and disciplined personnel.
Bus Driver
Paul Revere Transportation
Chelsea, MA
11.2018 - 02.2023
- Ensured the safety of passengers by adhering to all applicable traffic laws and regulations.
- Maintained daily logs of vehicle inspections, trips, hours worked, and other pertinent information.
- Inspected vehicles before each shift for mechanical defects or malfunctions.
- Greeted customers in a friendly manner when boarding the bus.
- Provided courteous customer service while answering questions regarding routes and schedules.
- Operated wheelchair lifts as needed to assist passengers with special needs onto the bus safely.
- Reported any incidents that occurred during route travel to management personnel immediately.
Healey Bus Inc
09.2018 - 11.2019
- Report any bus malfunctions or needed repairs
- Drive gasoline, diesel, or electrically powered multi-passenger vehicles to transport students between neighborhoods, schools, and school activities
- Check the condition of a vehicle's tires, brakes, windshield wipers, lights, oil, fuel, water, and safety equipment to ensure that everything is in working order
- Follow safety rules as students are boarding and exiting buses, and as they cross streets near bus stops
- Pick up and drop off students at regularly scheduled neighborhood locations, following strict time schedules
- Maintain knowledge of first-aid procedures
- Keep bus interiors clean for passengers.
Chair Car Driver
Armstrong Ambulances
09.2015 - 02.2018
- Customer Service
- Admits and discharges Patients to the hospital
- Ensures that the vehicle and equipment is ready for use at the beginning of the shift and after every call
- This includes: appropriate cleaning and disinfecting of the interior and exterior of the vehicle; inspecting; restocking, and completing daily checklists of the vehicle and equipment; and performing routine maintenance
- Responds to and from select requests for transportation using appropriate care and caution in accordance with Massachusetts’s law, Company policy, and the principles of safe vehicle operation
- Acts at all times with his/her personal safety in mind, as well as the safety of all other passengers, professional and/or medical staff, family members, the patient, and any other personnel present
- Completes all appropriate documentation and record keeping for every assignment.
Supervisor
PCX clothing Store
05.2014 - 07.2015
- Great communication skills,
- Organize new line,
- Operate and manage cash register
- Great communication skills,
- Operate and manage cash register
Education
Bachelor of Arts - Painting
Montserrat College of Art
Beverly, MA05.2024
High School Diploma -
Somerville High School
06.2014
Skills
- Interpersonal communication skills
- Relationship and team-building abilities
- Excellent writing, oral, and presentation skills
- Organization skills
- Detail-oriented and able to multitask
- Problem-solving skills
- Proficient in using Microsoft Office, such as Word, Excel, and PowerPoint
- CPR instructor
- MAP Certified
- First Aid/CPR
- Customer service
Affiliations
- "When I Leave" Book Published in 2014
- Festival Cultural in Somerville MA 2014
- Haitian Festival 2017
- Art Exhibition (RAW Boston) 2018
- Gallery Exhibition in Everette 2019
- Art and Kites Festival 2021
- Art Therapy for Challenging Children at BayCove Human Service 2021-2022
- Dean's Honors 2021
- Student Showcase Award: Smith, Lawrence M & Frances Swan Smith
- Dean's Honors 2022
Certification
Certify First Aid/ Adult CPR/AED Certify Home Health Aide Medication Administration Program (MAP Personal Background: Fluent in French and Haitian Creole
Websites
Timeline
Residential Manager
American Training Inc.
10.2020 - Current
Program Director
BayCove Human Service
07.2020 - 10.2024
Bus Driver
Paul Revere Transportation
11.2018 - 02.2023
Healey Bus Inc
09.2018 - 11.2019
Chair Car Driver
Armstrong Ambulances
09.2015 - 02.2018
Supervisor
PCX clothing Store
05.2014 - 07.2015
Certify First Aid/ Adult CPR/AED Certify Home Health Aide Medication Administration Program (MAP Personal Background: Fluent in French and Haitian Creole
Bachelor of Arts - Painting
Montserrat College of Art
High School Diploma -
Somerville High School
Similar Profiles
Genevieve HerreraGenevieve Herrera
Internship Student in Sales at American Training Inc.Internship Student in Sales at American Training Inc.
Xaira CancelXaira Cancel
Development Specialist at American Training Inc.Development Specialist at American Training Inc.
Hellen MugecheHellen Mugeche
Residential Counselor at American Training Inc.Residential Counselor at American Training Inc.