MARCELINA HERRERA
San Antonio
Summary
Detail-oriented MBA graduate with comprehensive experience in accounting, licensing support, and customer service. Proven track record in financial reporting, data analysis, and workflow management, effectively bridging communication between departments to drive operational success.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Profit Manager
Blue Ribbon Auto Collision Center
San Antonio
07.2018 - Current
- Manage accounts receivable, invoicing, payment tracking, and account reconciliations.
- Analyze claims and invoices to ensure accuracy and compliance with company procedures.
- Prepare daily, weekly, and monthly operational and financial reports.
- Serve as liaison between accounting, front office, and production departments.
- Monitor workflow and assist leadership with process improvement initiatives.
- Maintain vendor and customer relationships while providing exceptional customer service.
- Support budgeting, forecasting, inventory control, and office administration functions.
Licensing Specialist
SHD Firm / Primerica
San Antonio
07.2024 - 01.2026
- Guide candidates through licensing steps, state applications, fingerprints, testing timelines, and required follow-up.
- Track candidate progress, test readiness, pass notices, and outstanding requirements to support timely completion.
- Communicate with recruits, trainers, and leadership to keep licensing processes organized and on schedule.
- Support study accountability through check-ins, reminders, practice exam review, and progress updates.
- Maintain detailed records and help ensure candidates understand next steps, deadlines, and licensing expectations.
Sales Associate
Family Christian Store
San Antonio
06.2015 - 12.2016
- Guided customers in product selection, promoted sales initiatives to increase revenue, and contributed to achieving store goals.
- Provided exceptional customer service to enhance customer satisfaction and supported daily retail operations.
- Managed inventory, processed returns and exchanges, and maintained store appearance.
- Supported loss-prevention efforts and contributed to shrink-reduction goals.
Education
MBA - Business Administration
Texas A&M; University-San Antonio
San Antonio, TX05-2024
BBA - Accounting
Texas A&M; University-San Antonio
San Antonio, TX05-2023
Associate of Arts -
San Antonio College
San Antonio, TX05-2022
Skills
- Accounts Receivable
- Account Reconciliation
- Billing and invoicing
- Financial Reporting
- Licensing Support
- Licensing Compliance
- Customer Service
- Vendor Relations
- License Management
- Regulatory Documentation
- Microsoft Excel
- Data Analysis
- Microsoft Word
- Microsoft Access
- Google Workspace
- Data Entry
Certification
- FIRST AID/CPR/AED CERTIFICATION
- TEXAS LIFE INSURANCE LICENSE-PRIMERICA
Timeline
Licensing Specialist
SHD Firm / Primerica
07.2024 - 01.2026
Profit Manager
Blue Ribbon Auto Collision Center
07.2018 - Current
Sales Associate
Family Christian Store
06.2015 - 12.2016
MBA - Business Administration
Texas A&M; University-San Antonio
BBA - Accounting
Texas A&M; University-San Antonio
Associate of Arts -
San Antonio College