Marcelina Trevino
141 Grace Ave Sacramento,CA
Summary
Dynamic sales professional with a proven track record at Fry's Electronics Inc., excelling in customer engagement and relationship building. Leveraged active listening and sales strategy development to exceed sales goals by over 20%. Skilled in customer care and adept at creating meaningful connections, ensuring repeat business and customer satisfaction.
Overview
10
10
years of professional experience
Work History
Salesperson/Sales Clerk
Wesco Paint & Eqipment A/R Duty
11.2021 - Current
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Informed customers of promotions to increase sales productivity and volume.
- Set and achieved company defined sales goals.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
Sales Associate
Fry's Electronics Inc.
04.2019 - 04.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed returns, exchanges and refunds in accordance with store policy.
Parts & Services/Office Clerk
Harrold Ford
11.2018 - 03.2019
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Input data into spreadsheets and databases.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Increased office efficiency by maintaining accurate filing systems and streamlining administrative processes.
- Processed incoming and outgoing mail and packages according to established procedures.
Head Cashier/Salesperson
Quick Quack Car Wash
07.2015 - 11.2018
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Educated employees on register use, merchandising, and customer service.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Handled cash with high accuracy and took care to check bills for fraud.
- Processed refunds and exchanges in accordance with company policy.
- Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
- Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
Sales Associate/Cashier
Spirit Halloween Store
10.2014 - 10.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
SP2-Safety Certification, Macs 609 Certification
American River College
Sacramento, CA01-2021
High School Diploma -
McClatchy
Sacramento, CA06-2014
Skills
- Customer service
- Customer care
- Relationship building
- Customer relationship building
- Customer engagement
- Networking
- Sales process
- Sales strategy development
- Active listening
Timeline
Salesperson/Sales Clerk
Wesco Paint & Eqipment A/R Duty
11.2021 - Current
Sales Associate
Fry's Electronics Inc.
04.2019 - 04.2020
Parts & Services/Office Clerk
Harrold Ford
11.2018 - 03.2019
Head Cashier/Salesperson
Quick Quack Car Wash
07.2015 - 11.2018
Sales Associate/Cashier
Spirit Halloween Store
10.2014 - 10.2017
SP2-Safety Certification, Macs 609 Certification
American River College
High School Diploma -
McClatchy
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