Marceline Bucumi
Nashville,TN
Summary
BSW student with practical experience in client support, intake assistance, and community resource navigation. Proficient in working with diverse and vulnerable populations, demonstrating a commitment to ethical and trauma-informed practices. Skilled in documentation, customer service, and outreach within fast-paced environments. Aiming to advance professional development through graduate-level social work training.
Overview
2026
2026
years of professional experience
Work History
Intern
Mcgruder Family Resource Center
Nashville, Tennessee
08.2025 - Current
- Assist clients with intake, basic assessments, and completing applications for community resources.
- Support case management activities by helping clients with food, housing, rent/utility assistance, and referrals.
- Maintain accurate and confidential documentation in alignment with NASW ethical standards.
- Help organize and distribute pantry items, donations, and household goods for families in need.
- Participate in planning and supporting community programs, workshops, and outreach events.
- Communicate with clients from diverse backgrounds using active listening, cultural humility, and trauma-informed approaches.
- Manage resource files and update agency materials to ensure clients receive accurate information.
- Collaborate with staff, volunteers, and partner agencies to support daily operations and client needs.
- Assist with event coordination, including setup, registration, and community engagement.
- Provide administrative support, such as scheduling, data entry, and maintaining organized records for the team.
Stocker
Walmart
Nashville, Tennessee
07.2024 - Current
- Identify customer needs and provide assistance in a timely and respectful manner.
- Manage time efficiently to complete stocking and organization tasks within strict deadlines.
- Work independently, and take initiative to solve problems on the sales floor.
- Collaborate with team members to maintain a safe, clean, and organized environment.
- Adapt to changing priorities and unexpected challenges during shifts.
- Maintain attention to detail when handling inventory and organizing merchandise.
Cashier
Lowes Home Improvement Stores
Nashville , TN
09.2021 - 07.2022
- Communicated with diverse customers daily, developing active listening and clear communication skills.
- Handled customer complaints and returns with patience and professionalism, strengthening conflict resolution skills.
- Adapted to serve individuals from different backgrounds, building cultural awareness and sensitivity.
- Maintained accuracy in cash handling and transaction records, demonstrating reliability and attention to detail.
- Collaborated with team members and supervisors to ensure smooth operations, enhancing teamwork and collaboration skills.
Team Member
Captain D's Seafood
Nashville, Tennessee
- Assisted guests with inquiries and provided information about services.
- Collaborated with team members to ensure timely service during peak hours.
- Followed safety protocols for food handling and kitchen equipment usage consistently.
- Provided friendly service to enhance customer dining experience and satisfaction.
- Maintained a clean and organized work area throughout shift.
- Worked hard to learn required tasks quickly to maximize performance.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Rotated through series of different stations based on team needs.
- Built and maintained working relationships with peers and upper management.
- Trained new team members using approved training materials and information.
- Organized inventory shelves for easy access and maintenance of stock levels.
- Identified opportunities for process improvements within the department.
Education
Bachelor of Science - Social Work
Tennessee State University
Nashville, TN12-2025
Associate of Science - Social Work
Nashville State Community College
Nashville, TN05-2022
Skills
Social work and human services
- Client intake and assessment
- Case management support
- Resource navigation
- Confidentiality and ethics
- Cultural humility
- Conflict resolution
- Trauma-informed communication
- Active listening
- Documentation and record keeping
- Crisis response support
- Community program support
- Pantry operations
- Event planning coordination
- Workshop support
- Community engagement outreach
- Resource organization
- Volunteer and staff support
- Administrative skills
- Microsoft Office proficiency
- Google Workspace proficiency
- Operating system proficiency
- Data entry accuracy
- Scheduling and filing skills
- Research skills
- Microsoft Office (Word, Excel, PowerPoint)
- Google Workspace (Docs, Sheets, Forms)
- Proficient with both Mac OS and Windows
- Accurate data entry and documentation
- Scheduling, filing, and maintaining organized records
- Research and information gathering
- Professional email and phone communication
- Strong customer service
- Conflict and complaint resolution
- Time management and punctuality
- Working independently and taking initiative
- Collaboration with staff, volunteers, and clients
- Adaptability in fast-paced environments
- Attention to detail and accuracy
- Multitasking and prioritization
Languages
English
Professional
Kirundi
Professional
Kinyrwanda
Professional
Timeline
Intern
Mcgruder Family Resource Center
08.2025 - Current
Stocker
Walmart
07.2024 - Current
Cashier
Lowes Home Improvement Stores
09.2021 - 07.2022
Team Member
Captain D's Seafood
Bachelor of Science - Social Work
Tennessee State University
Associate of Science - Social Work
Nashville State Community College