Marceline Calvillo
Dallas,United States
Summary
Hospitality manager with a passion for exceptional service, strong team culture, and seamless operations. Experienced in customer relationship management and inventory control, with a track record of creating positive guest experiences while keeping teams motivated and organized.
Overview
6
6
years of professional experience
Work History
Hospitality Manager - Bar
TopGolf
Dallas, TX
11.2025 - 05.2026
- Oversaw venue operations, including opening/closing shifts and food and beverage management.
- Managed KPIs to achieve high guest satisfaction and operational excellence.
- Delivered best-in-class service by managing player interactions and fostering a fun environment.
- Coached and scheduled associates to improve team engagement and performance outcomes.
- Focus on business KPIs, labor budgets, and revenue targets while delegating daily tasks efficiently.
- Monitored LBW & N/A cost of goods to ensure optimal inventory management.
- Communicated F&B newsletters and trained associates on F&B limited-time offers.
- Enforced health, safety, and sanitation regulations across the facility.
Team Leader Manager
TopGolf
Dallas, Texas
12.2024 - 11.2025
- Led, coached, and motivated team members to consistently meet daily performance goals while delivering exceptional guest experiences.
- Resolved guest concerns and operational issues efficiently to maintain a positive, high-quality service environment.
- Collaborated with kitchen, events, and facilities teams to ensure smooth operations and seamless service execution.
- Monitored team performance, tracked key metrics, and prepared regular reports for upper management review.
- Enforced company safety standards, sanitation protocols, and industry compliance regulations across all staff operations.
Event Embassador
Topgolf
Dallas, TX
03.2022 - 11.2025
- Established special events catering for Topgolf, ensuring memorable guest experiences throughout events.
- Guided guests through social, corporate, private, and fundraising events, providing engaging introductions.
- Demonstrated games and communicated facility safety rules, highlighting event features and food options.
- Managed guest check-ins and facilitated attendee registration while collecting consumer feedback for analysis.
- Captured photos and videos during events to support marketing efforts on social media platforms.
Ace Trainer
TopGolf
Dallas, TX
02.2022 - 11.2025
- Facilitated foundational training and shadow shifts for over 100 new hires to ensure compliance with company standards.
- Taught core values and service targets to incoming playmakers, fostering an inclusive and positive team environment.
- Evaluated candidates as a peer interviewer during venue hiring events, identifying top talent for front-of-house and golf services teams.
Bay Host
TopGolf
Dallas, Texas
03.2020 - 11.2025
- Provided recommendations for food, drinks, and gaming to enhance customer experience.
- Took and delivered orders accurately, proactively suggesting items to enhance customer satisfaction.
- Organized area by clearing tables, refilling drinks, and picking up golf balls to maintain a clean, safe environment.
- Welcomed players and explained venue technology to enhance user experience.
Skills
- Bar management
- Food and beverage oversight
- Venue operations and management
- Inventory control
- KPI analysis and tracking
- Health and safety regulations
- Customer relationship management
Timeline
Hospitality Manager - Bar
TopGolf
11.2025 - 05.2026
Team Leader Manager
TopGolf
12.2024 - 11.2025
Event Embassador
Topgolf
03.2022 - 11.2025
Ace Trainer
TopGolf
02.2022 - 11.2025
Bay Host
TopGolf
03.2020 - 11.2025