Marcelino Bravo
Berwyn,IL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business.
Overview
3
3
years of professional experience
Work History
Security Officer
Obrain And Associates
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Conducted regular patrols of key areas to spot and control security concerns.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Monitored CCTV cameras and alarm systems for security breaches.
- Responded quickly to emergency situations to assess and deflect issues.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Investigated suspicious activities and persons to maintain security of premises.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
Public Safety Officer
Loyola mcneal hospital
Berwyn , IL
08.2023 - Current
- Notified emergency personnel of incidents requiring medical assistance and aid.
- Monitored criminal activity in community to identify suspicious activity.
- Built excellent rapport and working relationship with community to build trust and improve upon communication.
Security Officer
Luna Security
06.2022 - 06.2023
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Security Officer
Metro One Loss Prevention Services
06.2021 - 02.2023
Education
Skills
- Screening Wands
- Suspect Interrogation
- Asset Protection
- Foot and Car Patrols
- Report Writing
- Police Reports
- Law Enforcement Information Databases
- Emergency Response
- Gang Knowledge
- Reading Comprehension
- Judgment and Decision-Making
- Critical Thinking
- Community Relations
- Emergency and Non-Emergency Response
- Dispatcher Collaboration
- Rule Enforcement
- Active Listening
- Control Crowd
- Serving Court Documents
- Officer Training
- Scene Security
- In-Court Testifying
- Ground Patrol
- Protecting People and Property
- Microsoft Internet Explorer
- Motor Vehicle Operation
- Surveillance and Patrol
- Microsoft Office
- Microsoft Windows
- Witness Communication
- Public Event Security
- Suspicious Activity Monitoring
- Secure Scene Perimeters
- Microsoft Excel
- Equipment Selection
- Mobile Surveillance
- Writing
- Monitoring
- Documentation
- Coordination
- Mathematics
- Troubleshooting
- Programming
- Theft Prevention
- Fluent in [Language]
Accomplishments
- Reduced shoplifting rates by Number% through improved surveillance procedures.
- Supervised team of Number staff members.
- Achieved Result through effectively helping with Task.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Public Safety Officer - Loyola mcneal hospital
08.2023 - Current
Security Officer - Luna Security
06.2022 - 06.2023
Security Officer - Metro One Loss Prevention Services
06.2021 - 02.2023
Benito Juarez H.s - ,
Security Officer - Obrain And Associates
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