Marcelis Claussell
Ft. Washington,Maryland
Summary
Proven track record of enhancing customer satisfaction and streamlining operations, as demonstrated at MGM National Harbor. Skilled in money handling and fostering team collaboration, I excel in high-pressure environments by leveraging strong mathematical skills and a team player mentality. Achieved significant improvements in efficiency and service quality, embodying reliability and exceptional customer service.
Overview
4
4
years of professional experience
Work History
Table Games Dealer
MGM National Harbor
01.2024 - Current
- Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Managed chips and money transactions with attention to detail to prevent fraud.
- Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
Team Member
ASICS
10.2023 - Current
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Trained new team members by relaying information on company procedures and safety requirements.
- Assisted customers in selecting merchandise best suited to needs.
Retail Sales Associate
ICE! Gaylord National Resort
10.2023 - 01.2024
- Monitor and ensure efficient use of point-of-sale software.
- Provided exceptional and timely customer service.
- Organized merchandise shelves.
Hostess Manager
TopGolf
05.2021 - 09.2022
- Enhanced customer satisfaction by ensuring a welcoming and organized restaurant environment.
- Contributed to overall restaurant success by proactively addressing operational challenges as they arose.
- Fostered a positive work atmosphere, promoting open communication between staff and management.
Education
Cybersecurity - Information Technology
Prince George's Community College
Upper Marlboro, MDSkills
- Reliability and punctuality
- Excellent customer service
- Keen observation
- Money handling expertise
- Team player mentality
- Strong mathematical skills
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Table Games Dealer
MGM National Harbor
01.2024 - Current
Team Member
ASICS
10.2023 - Current
Retail Sales Associate
ICE! Gaylord National Resort
10.2023 - 01.2024
Hostess Manager
TopGolf
05.2021 - 09.2022
Cybersecurity - Information Technology
Prince George's Community College
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