Operations leader directing revenue-generating departments for premier venues, successfully automating manual processes to enhance efficiency. Proven ability to manage diverse teams and optimize event logistics while maintaining strong financial controls to achieve revenue targets.
Overview
2027
2027
years of professional experience
Work History
Educator
Hartford Public Schools
Hartford, CT
2006 - Current
Classroom: Manage daily logistics and workflow for large groups of students, ensuring all academic curriculum targets are met while maintaining consistent behavior benchmarks.
Family & Staff Partnership: Serve as the primary link between administration, colleagues, and families—handling tough conversations and resolving conflicts to ensure student goals, well-being, and safety are prioritized.
Student Progress: Analyze student assessment data to develop performance goals and create tiered intervention plans as needed.
Professional Development: Facilitate workshops and presentations for professional staff, translating complex organizational goals into practical strategies that teachers can actually use in their classrooms.
Director of Business Operations
The Bushnell
Hartford, CT
Revenue Oversight: Directed all revenue-generating departments, including the Box Office, and Subscription sales, for a premier 2,800-seat venue.
Fiscal Management: Managed departmental budgets and financial reports, finding ways to cut through red tape and make daily operations run more efficiently.
Subscription & Retention: Developed seasonal subscription packages with leadership to improve patron retention. Oversaw seating inventory and coordinated pricing strategies to fill the house and consistently meet revenue targets for all performances
National Product Manager / Membership Manager / On-Air Host
Connecticut Public Television and Radio (CPTV)
Hartford, CT
National Product Manager
Product Development: Responsible for the creation of exclusive products for on-air fundraising, driving significant donor engagement and station revenue.
National Distribution: Designed and managed a nationwide distribution system utilizing outsourced warehousing to market and sell proprietary products to public media stations nationally.
Strategic Partnerships: Cultivated relationships with national station leaders to establish CPTV as a primary provider of fundraising assets.
Membership Manager
Member Services: Managed daily membership operations, including donor inquiries, "thank you" gift fulfillment, and gift acknowledgment processes.
Database Integrity: Maintained accurate donor records in specialized software to track giving history and renewals; ensured compliance with CPB and PBS reporting standards.
System Upgrade: Project managed a critical system upgrade to automate donor contributions. Collaborated with internal IT team and external bank partners to implement a real-time depositing framework
On-Air Talent
On-Air Host: Served as an On-Air Fundraising Host, delivering persuasive live messaging and storytelling to drive organizational growth for television and radio audiences.
Box Office Manager
Providence Performing Arts Center
Providence, RI
Directed recruitment and supervision of 20+ staff members and oversaw all ticketing operations, seating inventory, and financial reconciliation for a 3,100-seat venue, ensuring 100% accuracy in daily and event-night sales
Responsible for FOH operations, including resolving patron complaints and managing front-of-house staff.
Spearheaded the transition to computerized ticketing systems, modernizing sales processes and improving data accuracy.
Computer Software Instructor
Branford Hall
Southington, CT
Designed and delivered training on Microsoft Office.
Education
M.Ed. - Elementary Education
University of Hartford
West Hartford, CT
B.F.A. - Theatre (Minor: Communication)
University of Rhode Island
Kingston, RI
Skills
Operations leadership
Ticketing systems
Membership management
Business operations
Event logistics
Financial controls
Conflict resolution
Staff management
Timeline
Director of Business Operations
The Bushnell
National Product Manager / Membership Manager / On-Air Host