MARCELLA ANTONGIORGI
McQueeney
Summary
Seasoned professional with 15 years of management experience, currently excelling as Branch Manager and Staffing Coordinator. Expert in operations management, client relations, customer care, and staff development. Seeking to leverage robust leadership skills and a proven track record in business growth and management.
Overview
17
17
years of professional experience
Work History
Administrator
Royalty Home Care
San Antonio
10.2024 - Current
- Obtaining new clients who need private duty care.
- Managing all staff.
- Scheduling.
- Marketing.
- Volunteer work.
- Payroll.
- Invoices.
- QAPI documentation.
- Certifications in all home care requirements.
- Developed and maintained QAPI documentation, ensuring adherence to quality standards and regulatory requirements in home care services.
- Coordinated volunteer work, demonstrating a commitment to community engagement and social responsibility.
- Enhanced client satisfaction through effective management and scheduling, optimizing the client experience and fostering long-term relationships.
- Streamlined administrative processes, including payroll and invoicing, to improve efficiency and accuracy in financial operations.
Branch Manager and Staffing Coordinator
Abundant Staffing Agency
09.2023 - Current
- Manage daily operational schedules to ensure seamless branch functionality.
- Secure new client accounts and reengage inactive ones to expand business reach.
- Cultivate robust relationships with both staff members and client facilities to enhance service delivery.
- Coordinate daily communication through calls, texts, and emails, maintaining effective liaison with stakeholders.
- Administer payroll processes, ensuring accurate and timely compensation for all employees.
- Uphold patient confidentiality standards in the management of charting and medical information.
Staffing Manager
S&F Cleaning
Texas
06.2011 - Current
- Oversee the recruitment, training, and management of cleaning staff to ensure optimal staffing levels and high-quality service.
- Manage payroll operations and staff scheduling, ensuring efficient allocation of resources both on and off-site.
- Foster strong relationships with restaurant managers, addressing their needs and concerns to maintain high levels of satisfaction.
Bartender/Server/Kitchen/Bar Manager
Red Robin Gourmet Burgers
12.2008 - 09.2023
- Managed daily operations in various roles to maintain high standards of customer service and ensure compliance with food and beverage regulations.
- Conducted staff training and development to promote efficient service and team proficiency.
- Implemented inventory control measures to maintain stock levels and reduce waste.
- Maintained a clean and safe dining environment for guests and staff.
- Handled cash transactions and adhered to financial procedures with accuracy and integrity.
- Executed opening and closing procedures to ensure readiness for business operations.
Customer Care Representative
CVS Health
San Antonio
09.2022 - 05.2023
- Resolved customer inquiries about prescription medications and store policies, upholding high satisfaction levels and commitment to exceptional care.
- Managed data entry, monitored customer insurance plans, and processed prescription payments and refunds, prioritizing accuracy and confidentiality.
- Liaised with doctors' offices and pharmacists to address prescription needs and ensure seamless service delivery.
- Addressed customer issues, proactively identified concerns, and implemented effective resolutions to ongoing challenges.
- Trained to discuss insurance benefits and explain differences between current and previous plans.
Education
Diploma -
Rio Linda Senior High School
San Antonio, Texas12-2007
Skills
- Customer Care
- Cash Handling
- Project Management
- Inventory/Order Placement
- Payroll/Invoicing
- Communication
- Problem Solving
- Order Fulfillment
- Customer Relationships
- Leadership
- Staff management
- Scheduling efficiency
- Payroll administration
- Invoice processing
- Data entry accuracy
- Team Building
- Operations Management
- New hire onboarding
- Presentation creation
- Recruitment support
- Data confidentiality
- Orientation and training
- Sales and Marketing
- Financial Management
Timeline
Administrator
Royalty Home Care
10.2024 - Current
Branch Manager and Staffing Coordinator
Abundant Staffing Agency
09.2023 - Current
Customer Care Representative
CVS Health
09.2022 - 05.2023
Staffing Manager
S&F Cleaning
06.2011 - Current
Bartender/Server/Kitchen/Bar Manager
Red Robin Gourmet Burgers
12.2008 - 09.2023
Diploma -
Rio Linda Senior High School