Marcella Bejang
Kailua-Kona
Summary
enhancing customer satisfaction and optimizing team performance. Skilled in React and cash handling, I excel in staff supervision and relationship building, driving operational efficiency and fostering a welcoming environment for customers. Committed to achieving goals through effective training and mentoring.
Overview
5
5
years of professional experience
Work History
Front End Lead
Walmart
Kailua Kona
07.2021 - Current
Demonstrated exceptional customer service skills to enhance client satisfaction.
Oversaw money handling procedures to ensure compliance and accuracy.
Ensured front-end presentation maintained neatness and organization.
Facilitated daily team meetings to discuss store performance updates and follow up on action items.
Developed and managed comprehensive scheduling systems to optimize resource allocation.
Assisted in task allocation to team members for efficient workflow. Developed a strategic plan to facilitate seamless transitions during shifts.
Greeted customers within 10 feet to provide assistance and support. Offered help to enhance customer experience and satisfaction. Maintained a welcoming environment through proactive engagement.
Education
High School Diploma -
Kealakehe High School
Kailua-Kona, HI05.2021
Skills
- Customer service
- Client communication
- Cash register operation
- React proficiency
- Staff supervision
- Fraud prevention
- Problem-solving skills
- Time management
- Listening skills
- Cash counting
- Hospitality services
- Cash handling
- Relationship building and management
- Training and mentoring
- Goals and performance
- Team supervision
Timeline
Front End Lead
Walmart
07.2021 - Current
High School Diploma -
Kealakehe High School